Courtney Cornelius
Fort Nelson,BC
Summary
Goal-oriented Customer Service Manager with 10+ years of experience in customer service and leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and positivity for a great work experience. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty.
Overview
12
12
years of professional experience
Work History
VLT Lounge Manager
Spins
Edmonton, AB
09.2023 - 06.2025
- Streamlined operations for improved efficiency through staff training and process improvements.
- Enhanced customer satisfaction by implementing efficient lounge management strategies.
- Managed inventory levels effectively to reduce waste and maintain optimal stock levels for seamless service delivery.
- Analyzed daily sales data track which menu items were popular and where improvements could be made for increased profitability.
Lounge Manager
Boston Pizza
Fort Nelson, BC
11.2014 - 03.2023
- Opened doors on time, set up restaurant and greeted patrons.
- Upsold high-profit items such as appetizers and mixed drinks to enhance customer experience and sales numbers.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and moral.
- Reconciled register sales and receipts and determined if register tape matched total sales in systems.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
General Manager
Kathy’s Chuck Wagon
Fort Nelson, BC
05.2013 - 08.2015
- Maintained and organized inventory receipts and efficiently processed changes to reduce expenses.
- Supervised employees and assessed performances to determine strengths and training needs.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Leduc Composite High School
Leduc, ABSkills
- Leadership
- Detail-oriented
- Fast and efficient
- Exceptionally organized
- Dependable and reliable
- Strong time management
References
(250) 500-2915
- Suman Bisural (Boston Pizza Manager)
(780) 920-1548
- Kaitlin Harink (Co-worker)
(250) 500-1111
- Karine Lavectoire (Co-worker)
Timeline
VLT Lounge Manager
Spins
09.2023 - 06.2025
Lounge Manager
Boston Pizza
11.2014 - 03.2023
General Manager
Kathy’s Chuck Wagon
05.2013 - 08.2015
Leduc Composite High School