Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Collins

Montebello

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

3
3
years of professional experience

Work History

Marketing/Sales Coordinator

AJ's Flower Co.
10.2024 - Current
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
  • Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
  • Collaborated with marketing team to develop targeted promotional materials and campaigns.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

Front Desk Night Auditor

Westin Hotel
02.2023 - 03.2024
  • Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
  • Trained and mentored staff on procedures, service standards and productivity strategies.
  • Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.

Front Desk Agent

Home2 Suites by Hilton Hotel
01.2022 - 03.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Education

Aesthetician

Schurr High School
Monterey
06-2017

Skills

  • Customer communication
  • Data entry
  • Goals and performance
  • Strong enthusiasm
  • Goal-oriented mindset
  • Account management
  • Workflow coordination
  • Customer relations

Timeline

Marketing/Sales Coordinator

AJ's Flower Co.
10.2024 - Current

Front Desk Night Auditor

Westin Hotel
02.2023 - 03.2024

Front Desk Agent

Home2 Suites by Hilton Hotel
01.2022 - 03.2023

Aesthetician

Schurr High School

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Courtney Collins