Courtney Churches
Summary
With a proven track record at Tr'ondek Hwech'in Government, I excel in conflict resolution and patient education, enhancing care through personalized plans and effective team collaboration. Achieved significant improvements in patient well-being and safety, demonstrating strong multitasking and cultural sensitivity. My leadership in diverse roles has consistently surpassed goals, fostering inclusive environments and optimizing operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Domestic Care Aide
Tr'ondek Hwech'in Government
10.2024 - Current
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved.
- Monitored clients' overall health and well-being and noted significant changes.
- Enhanced patient care by developing personalized care plans and coordinating with healthcare providers.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Provided emotional support to patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Promoted mental stimulation by engaging patients in meaningful conversations and recreational activities & outings tailored to their interests.
- Ensured patient safety by conducting regular home assessments, identifying potential hazards and implementing corrective measures.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Auxiliary On Call- Cook & Nursing Home Attendant
Health and Social Service Yukon Government
01.2022 - Current
- Maintained case record documents and entered information in automated system to establish record for each individual receiving service.
- Managed caseloads effectively, prioritizing tasks based on urgency and complexity to ensure timely completion of responsibilities.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Administered prescribed oral medications under written direction of physician or as directed by RN.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Planned engaging special events that promoted socialization among patients while enhancing their overall wellbeing.
- Developed customized meal plans for residents requiring therapeutic diets due to medical conditions or cultural preferences, ensuring proper nourishment without sacrificing taste.
- Assisted in the development of innovative recreational programs for diverse patient populations, resulting in increased patient engagement and satisfaction.
- Supported the overall well-being of residents through attention to detail in food presentation techniques that stimulated appetites while promoting dignity during mealtimes.
Kitchen and Banquet Manager
Downtown Hotel
10.2020 - 09.2021
- Cultivated an inclusive work culture promoting open communication, teamwork and staff empowerment resulting in a motivated and high-performing team.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Consistently met or exceeded budgetary targets by closely monitoring expenses, adjusting resource allocation, and identifying areas for improvement.
- Contributed to restaurant''s overall success through active participation in marketing campaigns, special events planning, and community outreach activities.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Skills
- Client advocacy
- Conflict resolution
- Cultural sensitivity
- Patient education
- Time management
- Multitasking and organization
- Multidisciplinary team collaboration
- Budget planning
Certification
- CPR/AED Certification
- SafeTalk Suicide Awareness
- LEAP-PSW Palliative Care
- Indigenous Cultural Safety Training
- Respectful Workplace
- ATTIP & HIPMA
- WHMIS
- ServSafe Food Handler's Certification
Timeline
Domestic Care Aide
Tr'ondek Hwech'in Government
10.2024 - Current
Auxiliary On Call- Cook & Nursing Home Attendant
Health and Social Service Yukon Government
01.2022 - Current
Kitchen and Banquet Manager
Downtown Hotel
10.2020 - 09.2021
- CPR/AED Certification
- SafeTalk Suicide Awareness
- LEAP-PSW Palliative Care
- Indigenous Cultural Safety Training
- Respectful Workplace
- ATTIP & HIPMA
- WHMIS
- ServSafe Food Handler's Certification
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