Courtney Boyd
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and strong communication skills. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate individual with strong organizational skills. Eager to take on new challenge.
Overview
15
15
years of professional experience
Work History
Maintenance Supervisor
Penske Truck Leasing
07.2022 - Current
- Streamlined work order processes for increased efficiency in the shop
- Making sure the customers maintenance requests were being completed as specified
- Supervised 11 employees and scheduled jobs for them.
- Boosted team productivity with comprehensive training on safety procedures, work instructions, and best practices.
- Supervised a team of skilled technicians ensuring consistent adherence to quality standards during all maintenance tasks performed.
- Promoted a safe working environment by enforcing strict adherence to safety policies, procedures, and guidelines.
- Fostered a positive work environment
- Upheld customer communication throughout repairs
Customer Service Coordinator
Penske Truck Leasing
03.2012 - 07.2021
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Took ownership of customer issues and followed problems through to resolution.
- Researched and corrected customer concerns to promote company loyalty.
- Handled customer breakdowns & assisted with coordinating mobile service throughout Ontario
- Generated estimates for any repairs that were being billed back to the customer for their approval.
- Coordinated service schedules for a fleet of 1000+ units
Service Advisor
Colony Ford Lincoln
03.2009 - 03.2012
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Education
High School Diploma -
Bramalea Secondary School
Brampton, ON06.2006
Skills
- Preventive Maintenance
- Team Supervision
- Facilities Maintenance
- Maintenance recordkeeping
- Work Order Management
- Job Planning
- Customer Relations
- Attention to Detail
- Vendor Relationship Management
- Communication
Languages
English
Native or Bilingual
Timeline
Maintenance Supervisor
Penske Truck Leasing
07.2022 - Current
Customer Service Coordinator
Penske Truck Leasing
03.2012 - 07.2021
Service Advisor
Colony Ford Lincoln
03.2009 - 03.2012
High School Diploma -
Bramalea Secondary School
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