Courtney Barton

• Manage 200+ commercial customer accounts
• Responsible for relationship management, renewal, negotiation, risk mitigation, and expansion across 200+ customer accounts
• Drive internal cross-functional collaboration across Customer Success, Customer Support, Product, Marketing, New Business, and Partnership Teams to drive customer success
• Established reoccurring syncs with CSM partners for account strategy
• Key contributor in the Sequence Squad to create new outreach cadences
• Established a repeatable processes for running Executive Business Reviews with customers

Key Achievements:

• Currently at 104% quota attainment for 2024
• Pacing at 94% NRR for 2024
• Generated ~$137k in Expansion ARR for 2024

• Drive enablement, adoption, expansion, churn mitigation, and renewal for 40+ strategic accounts
• Establish new and cultivate existing relationships across customer base to drive advocacy, uncover expansion opportunities, improve overall customer experience and mitigate churn risks
• Advocate for customers internally by collaborating with cross-functional teams such as Customer Success, Solution Engineering, Professional Services, Support, Deal Desk, etc
• Leadership appointed mentor
• On track to hit $1.5M yearly quota for FY23
• 97% retention rate across strategic accounts in FY23
• Self-generated over $600k in expansion opportunities in FY23
• Created customer engagement plan replicated and utilized across the account management team

• Created multi-threaded account strategy to generate new leads and opportunities across named accounts
• Established relationships with stakeholders through personalization and a demonstrated investment in their success
• Led 3-6 month long sales cycles, overcame objections, performed product demos, and drove contract negotiations with C-level executive leaders
• Led the prospecting leaderboard for FY22 and established weekly cadence with peers to share best practices and scale outbound efforts across the organization
• Delivered 84% quota attainment for FY22

• Prospected, qualified, closed new opportunities, and managed implementation for Adobe Marketo’s entire suite of products utilizing email, phone, Vidyard, Alyce, Outreach, LinkedIn, Salesforce, and Clari
• Delivered 97% quota attainment in FY20
• Delivered 86% quota attainment in FY21

• Consistently ranked Top 5 Producer for the region
• Exceeded yearly sales production goals and generated $700k in revenue YoY
• Appointed leader and co-founder of the Dallas Gomens, Pride, and Multi-cultural ERG groups