Courtney Barrington
Brockville,ON
Summary
Dynamic customer service professional with a proven track record in problem-solving and team enhancement. At Econo Lodge Inn & Suites, implemented innovative solutions that improved team performance and communication. Expert in complaint resolution and adept with technology, consistently achieving positive outcomes in challenging scenarios. Committed to fostering client satisfaction and loyalty through adaptability and a strong service-oriented approach.
Overview
8
8
years of professional experience
Work History
Personal Care Assistant
Self Employed
Brockville, Ontario
06.2022 - Current
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Provided ongoing compassionate patient care for each client.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Conducted home visits to assess client's needs and provide appropriate interventions.
- Built strong and trusting rapport with clients and loved ones.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Identified needs of customers promptly and efficiently.
Hotel Front Desk Receptionist
Econo Lodge Inn & Suites
Lethbridge, Alberta
10.2018 - 02.2022
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
- Processed payments for guest accounts, accepted cash or credit cards as payment.
- Provided excellent customer service to ensure a positive experience for all hotel patrons.
- Responded to inquiries and room requests made online, by phone, and via email.
- Responded to customer complaints and addressed issues promptly and professionally.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Receptionist
Open door fellowship church
Brockville, Ontario
04.2017 - 02.2018
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted customers, answered general questions and directed to appropriate locations.
- Scheduled appointments for clients, customers, and other visitors.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Answered and directed incoming calls using multi-line telephone system.
Education
Training program -
Employment Readiness Program
Brockville, ON06-2017
Diploma - Personal Support Worker
St. Lawrence College
Brockville, ON05-2017
Diploma - Legal Medical Administration
St. Lawrence College
Brockville, ON05-2011
Skills
- Adaptable under pressure
- Strong Communication Skills
- Capacity to adapt to new situations and settings
- Strong Computer Proficiency
- Complaint resolution
- Multi-task management
- Customer Support Expertise
- Problem-solving
- Email management
- Complaint handling
- Adaptability to New Situations
- Time management
- Patience
Timeline
Personal Care Assistant
Self Employed
06.2022 - Current
Hotel Front Desk Receptionist
Econo Lodge Inn & Suites
10.2018 - 02.2022
Receptionist
Open door fellowship church
04.2017 - 02.2018
Training program -
Employment Readiness Program
Diploma - Personal Support Worker
St. Lawrence College
Diploma - Legal Medical Administration
St. Lawrence College
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