Summary
Overview
Work History
Education
Skills
References
Timeline
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Courtney Hogg

St. Albert,AB

Summary

Upbeat and positive team player with a wide range of work experience and a business diploma in Marketing. Skilled at prioritization and providing the highest degree of customer service to all clients. Exceptional in handling challenging tasks and fast-paced environments.

Overview

7
7
years of professional experience

Work History

Keyholder

TJX Winners
08.2021 - Current
  • Acting as the manager on duty to ensure smooth daily operation of the business.
  • Working with the store manager in the areas of Merchandising, Operations, and Human Resources within a high-volume store.
  • Executing opening/closing procedures in compliance with company standards.
  • Role modeling exceptional customer service and total store awareness at all times.
  • Reacting swiftly and providing solutions to both business, associate and customer related concerns.
  • Partnering with the management team to effectively train associates on the sales floor and customer service areas.
  • Aiding in hiring and orientation process.
  • Reading weekly business reports to create and accomplish business goals and objectives.
  • Providing in the moment recognition and coaching to help with the continuous development of store associates.
  • Helping to reduce damages and shrink within the store and increasing associate awareness of shrink programs.
  • Promoting a safe and healthy workplace environment by participating in monthly health and safety training.

Customer Service and Merchandise Coordinator

TJX Winners
02.2021 - Current
  • Creating a positive internal and external customer experience.
  • Using problem solving skills to address customer concerns in person and over the phone.
  • Prioritizing merchandising needs with team of associates in order accomplish daily goals.
  • Flexing and prioritizing tasks depending on changing business needs.
  • De-escalating and resolving customer complaints.
  • Maintaining a neat, clean, and organized salesfloor and customer service area.


Sales Associate

TJX Winners
09.2016 - 02.2021
  • Completed training in all departments of the floor including customer service, sales floor, fitting room, jewelry and receiving.
  • Handled returns, purchases, and exchanges in compliance with company policy.
  • Prepared merchandise and displays to engage customers.
  • Answered any customer inquiries regarding pricing, products, and sizing.
  • Handled high stress situations with ease.


Education

Business Administration-Marketing

Nait
Edmonton, AB
12.2020

High School Diploma -

Bellerose Composite High School
St. Albert, AB
06.2016

Skills

  • Collaborates and executes accordingly to meet changing business needs by organizing and prioritizing in an energetic nature
  • Positive attitude towards daily goals and objectives
  • Interacts in an effective and confident manner acting as a role model for employees and ensuring a positive customer experience
  • Builds strong relationships by considering individual learning styles and personalities Not being afraid to stand up for views while still remaining respectful, fair, and genuine
  • Confidently interacts with and support team members and customers professionally
  • Creates approachable space for others to express themselves in a respectful manner before offering advice or direction
  • Accepts and reflects upon feedback
  • Strong proficiency in POS systems as well as Microsoft Word and Excel

References

Tanya Hill:

  • Tanya was my direct manager for four years. You can contact her at: 780-877-5352

Sarah Yee:

  • Sarah was my peer at Winners for two years. You can contact her at: 1-780-975-2129

Jenelle Adams:

  • Jenelle is my current extra curricular coach of two years. You can contact her at: 780-676-0208

Timeline

Keyholder

TJX Winners
08.2021 - Current

Customer Service and Merchandise Coordinator

TJX Winners
02.2021 - Current

Sales Associate

TJX Winners
09.2016 - 02.2021

Business Administration-Marketing

Nait

High School Diploma -

Bellerose Composite High School

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Courtney Hogg