Courtnee Lee
Wangi Wangi
Summary
I am a resilient and hardworking customer service and administrative professional with over 10 years of experience in managing client and customer relationships. I am passionate about providing high-quality and compassionate service to my clients while continuously developing my personal and professional skills.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist, Sales Coordinator
Ashley and Martin
07.2025 - Current
- Conduct consultations, assess client needs, and develop personalised treatment plans with the medical team.
- Consistently achieve sales targets by presenting treatment options and enrolling clients in suitable packages.
- Support clients throughout their treatment journey, building loyalty and encouraging referrals.
- Manage patient check-ups, re-enrolments, and new enrolments to ensure a smooth experience.
- Oversee daily operations of the Newcastle clinic and maintain high service standards.
- Deliver exceptional customer service: greeting clients, managing appointments, handling enquiries, and processing payments.
- Maintain accurate records, uphold compliance, and complete administrative tasks efficiently.
Full-time Carer
Full-time Carer for Family
06.2024 - 07.2025
- Full-time carer for family. Now seeking to return to the workforce in a part-time capacity, bringing a refreshed perspective and a dedicated work ethic.
Remote Work
Bellizzi Studios
07.2023 - 06.2024
- Managed studio appointment calendar and client bookings.
- Maintained accurate client records and provided follow-ups to ensure exceptional service.
- Responded to client inquiries via phone and email and educated clients on session options.
- Maximised studio revenue through education during bookings and outstanding customer service.
- Working closely besides sales and photography editors to ensure the client has a smooth process from their session to receiving their gallery.
- Providing recommendations to clients based on their preferences, budget, and the studio's availability.
Student Success Coach
Kirana Colleges
01.2023 - 06.2023
- Managed a portfolio of 300 enrolled students, offering tailored support and guidance.
- Worked to student progression and retention targets and provided study path management with the aim of supporting students to completion by the most efficient study path.
- Monitored student engagement and proactively addressed risk factors for non-completion.
- Collaborated with internal teams to enhance student outcomes and overall experience.
Course and Careers Advisor
Kirana Colleges
01.2022 - 01.2023
- Provided career and course advice, converting leads into enrolments.
- Use discretion and offer finance options such as payment plans and discounts to prospective students to support the sale, in line with relevant policies and procedures.
- Managed a large lead pipeline and consistently achieved monthly revenue targets.
- Adhere to AQTF (Australian Quality Training Framework), NVR (National VET Regulator), WHS and other relevant compliance.
- Maintain an up-to-date knowledge regarding issues such as curriculum or course changes, enrolment requirements, tertiary entry requirements, alternate entry pathways, and new courses and VET programs.
Sales Coordinator
ARC Training
09.2019 - 12.2021
- Recommended training pathways aligned with student goals and lifestyles.
- Planning and facilitating introduction/information sessions across Western Sydney, Wollongong, New Castle, Port Macquarie.
- Provided input and created opportunities for development of strategic initiatives, processes and organisational activities.
- Delivered outstanding and prompt customer service over all channels of communication including over phone, through email, face to face and using social media.
- Providing quotes, taking payment and organizing payment plans.
Learning Support Officer
TAFE NSW
01.2019 - 06.2019
- Delivered high-level student support across multiple campuses.
- Used CRM systems to manage student needs efficiently.
- Provided frontline support as a student advocate.
- 6-month contract
Customer Support Consultant
Appliances Online
01.2015 - 12.2018
- Improved website processes and customer support channels.
- Managed customer satisfaction, complaints handling, and logistics coordination.
- Provided technical support and troubleshooting to customers via phone, email and chat.
- Monitored customer satisfaction levels by responding quickly to inquiries or complaints.
Education
Certificate IV - Business
ARC Training
Skills
- Sales & Business Development
- Clinic & Patient Management
- Customer Service Excellence
- Administration & Compliance
- Relationship Building & Retention
Timeline
Customer Service Specialist, Sales Coordinator
Ashley and Martin
07.2025 - Current
Full-time Carer
Full-time Carer for Family
06.2024 - 07.2025
Remote Work
Bellizzi Studios
07.2023 - 06.2024
Student Success Coach
Kirana Colleges
01.2023 - 06.2023
Course and Careers Advisor
Kirana Colleges
01.2022 - 01.2023
Sales Coordinator
ARC Training
09.2019 - 12.2021
Learning Support Officer
TAFE NSW
01.2019 - 06.2019
Customer Support Consultant
Appliances Online
01.2015 - 12.2018
Certificate IV - Business
ARC Training