Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Courtenay Twamley

Fort McMurray,AB

Summary

Customer-focused professional with successful 8-year career in Dental/Reception/Administration sector. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Dental Administrator/Receptionist

Peter Pond Dental Clinic
09.2016 - 03.2024
  • Supported dentists in providing quality care through effective management of patient records and treatment plans.
  • Strengthened relationships with patients through friendly interactions during check-in/check-out processes, resulting in increased loyalty and word-of-mouth referrals.
  • Assisted dentists in developing treatment plans that met both clinical needs and financial considerations for each individual patient case.
  • Enhanced patient satisfaction by promptly addressing concerns and resolving billing issues.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved office organization and workflow through the development of effective filing systems.
  • Promptly answered and managed 4 line telephone system.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Reduced missed appointments with timely reminder calls and follow-up communications.

Clothing Sales Associate/Key Holder

Warehouse One The Jean Store
10.2015 - 09.2016
  • Developed strong product knowledge to recommend suitable clothing options based on customers'' needs, preferences, and desired fit.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Dressed and accessorized mannequins to highlight featured clothing and accessories.
  • Recommended complementary purchases to customers, increasing revenue.
  • Processed incoming stock and documented product information to manage inventory levels.
  • Used point-of-sale systems to process payments and check inventory levels.

Customer Service Supervisor

United Furniture Warehouse
05.2013 - 10.2015
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.

Education

High School Diploma -

Parkland Secondary School
North Saanich, BC
06.2008

Skills

  • Claims Processing
  • Calendar Management
  • Payment Collection
  • Staff Training
  • Documentation And Reporting
  • Recall system management
  • Invoicing and Billing
  • Patient Scheduling
  • Telephone Etiquette

Languages

English

Timeline

Dental Administrator/Receptionist

Peter Pond Dental Clinic
09.2016 - 03.2024

Clothing Sales Associate/Key Holder

Warehouse One The Jean Store
10.2015 - 09.2016

Customer Service Supervisor

United Furniture Warehouse
05.2013 - 10.2015

High School Diploma -

Parkland Secondary School

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Courtenay Twamley