Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtenay Lum

North Vancouver,,British Columbia

Summary

With over 15 years in the hospitality industry and more than 4 years of management experience, I specialize in coordinating and executing projects with efficiency and precision. I bring strong communication and organizational skills, along with a proven ability to manage maintenance and operational projects from start to finish. I'm also experienced in cost control, ensuring projects are completed on budget while meeting high quality standards. I excel in fast-paced environments, delivering successful outcomes while leading teams and maintaining smooth operations.

Overview

17
17
years of professional experience

Work History

Property Management Coordinator

Cactus Club Cafe
Vancouver , BC
09.2024 - Current
  • Oversee repairs and emergency maintenance, minimizing operational disruptions.
  • Consistently manage and coordinate over 50 simultaneous projects, ensuring that they are delivered on time, within budget, and meet quality standards.
  • Conduct property inspections and assessments to identify maintenance needs, and ensure safety and regulatory compliance.
  • Collaborate with property managers and team members on special projects and process improvements to optimize operations.
  • Negotiate service agreements, and monitor vendor performance to ensure quality and adherence to timelines.

Property Management Administrator

Cactus Club Cafe
Vancouver, British Columbia
09.2023 - 09.2024
  • Monitor monthly expenses against budget allocations, and identify cost-saving opportunities, ensuring efficient resource utilization.
  • Review and process invoices for over 300 projects simultaneously, and ensure timely payment to vendors.
  • Schedule and oversee property maintenance and repairs, working with vendors to ensure timely and cost-effective service delivery.
  • Act as a primary point of contact for over 35 restaurant locations, addressing requests, and resolving issues to maintain the brand standard.

Manager

Cactus Club Cafe
Vancouver, BC
06.2020 - 08.2023
  • Proven ability to build and maintain positive relationships with clients, vendors, and suppliers
  • Strong organizational skills with experience in managing multiple projects simultaneously and meeting deadlines
  • Detail-oriented with a focus on quality assurance and ensuring project deliverables meet or exceed expectation
  • Experienced in analyzing financial reports, identifying areas for cost reduction, and implementing strategies to increase profitability
  • Proven track record in effectively managing restaurant operations, including staff supervision, budgeting, and inventory control
  • Strong problem-solving skills with a proactive approach to identifying and resolving issues
  • Excellent communication and interpersonal skills for building relationships with customers and team members
  • Demonstrated ability to lead and motivate diverse teams to achieve excellent customer service and operational efficiency.

Shift Leader, Trainer, Server

Cactus Club Cafe
Vancouver, BC
05.2008 - 06.2020
  • Strong customer focus and dedication to delivering exceptional service
  • Ability to adapt to fast-paced and dynamic environments
  • Trained newly hired top talent to fill key positions and maximize productivity in all departments.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.

Receptionist

Canadian Red Cross
Vancouver, BC
01.2016 - 09.2016
  • Exceptional organizational skills to manage administrative tasks, including appointment scheduling, record-keeping, and correspondence
  • Strong interpersonal skills to create a welcoming and supportive environment for all individuals interacting with the Red Cross
  • Flexibility and adaptability to handle unexpected changes and prioritize tasks effectively in a fast-paced environment
  • Answered and directed incoming calls using multi-line telephone system.

Education

Virtus - Leadership Development

Associate of Arts - International And Intercultural Studies

Douglas College
2019

Skills

  • Customer Service
  • Detail Oriented
  • Reliable
  • Time Management
  • Organization
  • Team Player
  • Adaptable
  • Quick Learner
  • Interpersonal Relationships
  • Communication

Timeline

Property Management Coordinator

Cactus Club Cafe
09.2024 - Current

Property Management Administrator

Cactus Club Cafe
09.2023 - 09.2024

Manager

Cactus Club Cafe
06.2020 - 08.2023

Receptionist

Canadian Red Cross
01.2016 - 09.2016

Shift Leader, Trainer, Server

Cactus Club Cafe
05.2008 - 06.2020

Virtus - Leadership Development

Associate of Arts - International And Intercultural Studies

Douglas College

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Courtenay Lum