Courtenay Jackson
Los Angeles
Summary
Organized and maintained efficient office records, addressing issues promptly and ensuring proper file storage. Achieved significant reductions in inefficiencies by archiving outdated files and eliminating redundancies. Over 10 years of entrepreneurial experience with a strong focus on administrative and sales operations. Expertise in customer service, training and supporting staff to enhance team performance and productivity.
Overview
18
18
years of professional experience
Work History
Administrative Clerk
City of Los Angeles Sanitation Department
11.2023 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
Salon Owner/Manicurist
Delicacy Garden
08.2011 - Current
- Oversaw daily salon operations and performed general salon tasks.
- Maintained daily, monthly and quarterly records of costs and revenue.
- Maintained staff records and work schedules.
- Arranged for regular maintenance services for all beauty equipment.
- Consulted with customers to assess needs and propose optimal solutions.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
File Clerk
Forster Physical Therapy
07.2010 - 08.2011
- Examined, categorized and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Maintained physical and computer-based filing systems.
- Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Bank Teller
Wells Fargo
07.2009 - 07.2010
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with compromised debit cards and issued new credentials.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Cashier
Ralphs Grocery Store
04.2007 - 06.2009
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Education
High School Diploma -
Cleveland Humanities Magnet High School
Reseda, CASkills
- Sorting and Labeling
- Telephone Reception
- Bookkeeping Support
- Office Supplies and Inventory
- Microsoft Office
- Customer Relationship Management
- Attention to detail
- Clerical support
- Verbal and written communication
Timeline
Administrative Clerk
City of Los Angeles Sanitation Department
11.2023 - Current
Salon Owner/Manicurist
Delicacy Garden
08.2011 - Current
File Clerk
Forster Physical Therapy
07.2010 - 08.2011
Bank Teller
Wells Fargo
07.2009 - 07.2010
Cashier
Ralphs Grocery Store
04.2007 - 06.2009
High School Diploma -
Cleveland Humanities Magnet High School
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