Courage Ajife
Regina,SK
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Stop2shop Supermarket. Excelled in enhancing customer satisfaction and loyalty through exceptional problem-solving and active listening skills. Leveraged CRM software expertise to streamline customer relations, significantly boosting sales and efficiency. Demonstrates a keen ability for data analysis and conflict resolution, driving positive outcomes and business growth.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Edis Edis Catering Services
Delta State,Nigeria
11.2022 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Gained exposure to customer relationship management (CRM) software and data analysis.
Intern
Uniben MicroFinance Bank
Benin City,Nigeria
09.2022 - 09.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Interacted with customers by phone, email, or in-person to provide information.
Salesperson
Stop2shop Supermarket
Benin City,Nigeria
02.2021 - 08.2022
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales and customer satisfaction through personalized servicing.
- Listened to clients and introduced solutions to satisfy business and personal needs.
Education
Bachelor Of Science - Entrepreneurship
University of Benin
Benin City, Nigeria 08.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Payment Processing
- Customer satisfaction measurement
- Call Center Operations
- Microsoft Excel
- Product Knowledge
- Data Collection
- Customer Education
- Product Sales
- Coordination
- Research
- Account Management
- POS systems expert
- CRM Software
- Time management
- Verbal communication
- Digital marketing
Languages
English
Timeline
Customer Service Representative
Edis Edis Catering Services
11.2022 - 04.2024
Intern
Uniben MicroFinance Bank
09.2022 - 09.2023
Salesperson
Stop2shop Supermarket
02.2021 - 08.2022
Bachelor Of Science - Entrepreneurship
University of Benin