Summary
Overview
Work History
Education
Skills
Timeline
Generic

COUMBA GUEYE

Longueuil,QC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Sr. Representative, Credit and Customer Engagement

Fairstone Financial
Montreal, QC
06.2023 - Current
  • Review and evaluate credit applications within the company's custom lending criteria.
  • Explain to customers the different types of credit plans we offer and their terms.
  • Welcome and assist customers with online account management, making payments, and understanding their statement.

Customer Service Representative, Credit

Desjardins
Montreal, QC
01.2022 - 05.2023
  • Support members and clients by telling them about existing applications and technological tools that can help them do transactions and operations on their own.
  • Explain financing terms, make proper adjustments to accounts as needed.

Customer Service Representative

Gexel Telecom
Montreal, QC
08.2019 - 01.2022
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Cashier

Agata & Valentina
New York, NY
10.2017 - 07.2019
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Balanced daily transactions on a computerized point-of-sale system.

Restaurant Hostess

Benihana
New York, NY
12.2015 - 10.2017
  • Greeted customers and escorted them to their tables.
  • Provided menus and answered questions about menu items and specials.
  • Managed reservations, waitlists, and special requests for large parties.

Education

High School Diploma -

Groupe Scolaire Machala
Dakar, Senegal
08-2015

Some College (No Degree) - Accounting

Borough of Manhattan Community College
New York, NY

Skills

  • Verbal and & Written Communication
  • Flexibility
  • Time Management
  • Attention to detail
  • Bilingual ( English and French)
  • Customer Service

Timeline

Sr. Representative, Credit and Customer Engagement

Fairstone Financial
06.2023 - Current

Customer Service Representative, Credit

Desjardins
01.2022 - 05.2023

Customer Service Representative

Gexel Telecom
08.2019 - 01.2022

Cashier

Agata & Valentina
10.2017 - 07.2019

Restaurant Hostess

Benihana
12.2015 - 10.2017

High School Diploma -

Groupe Scolaire Machala

Some College (No Degree) - Accounting

Borough of Manhattan Community College
COUMBA GUEYE