COUMBA GUEYE
Longueuil,QC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Sr. Representative, Credit and Customer Engagement
Fairstone Financial
Montreal, QC
06.2023 - Current
- Review and evaluate credit applications within the company's custom lending criteria.
- Explain to customers the different types of credit plans we offer and their terms.
- Welcome and assist customers with online account management, making payments, and understanding their statement.
Customer Service Representative, Credit
Desjardins
Montreal, QC
01.2022 - 05.2023
- Support members and clients by telling them about existing applications and technological tools that can help them do transactions and operations on their own.
- Explain financing terms, make proper adjustments to accounts as needed.
Customer Service Representative
Gexel Telecom
Montreal, QC
08.2019 - 01.2022
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Cashier
Agata & Valentina
New York, NY
10.2017 - 07.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
Restaurant Hostess
Benihana
New York, NY
12.2015 - 10.2017
- Greeted customers and escorted them to their tables.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
Education
High School Diploma -
Groupe Scolaire Machala
Dakar, Senegal08-2015
Some College (No Degree) - Accounting
Borough of Manhattan Community College
New York, NYSkills
- Verbal and & Written Communication
- Flexibility
- Time Management
- Attention to detail
- Bilingual ( English and French)
- Customer Service
Timeline
Sr. Representative, Credit and Customer Engagement
Fairstone Financial
06.2023 - Current
Customer Service Representative, Credit
Desjardins
01.2022 - 05.2023
Customer Service Representative
Gexel Telecom
08.2019 - 01.2022
Cashier
Agata & Valentina
10.2017 - 07.2019
Restaurant Hostess
Benihana
12.2015 - 10.2017
High School Diploma -
Groupe Scolaire Machala
Some College (No Degree) - Accounting
Borough of Manhattan Community College