Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Sr. Representative, Credit and Customer Engagement
Fairstone Financial
Montreal, QC
06.2023 - Current
Review and evaluate credit applications within the company's custom lending criteria.
Explain to customers the different types of credit plans we offer and their terms.
Welcome and assist customers with online account management, making payments, and understanding their statement.
Customer Service Representative, Credit
Desjardins
Montreal, QC
01.2022 - 05.2023
Support members and clients by telling them about existing applications and technological tools that can help them do transactions and operations on their own.
Explain financing terms, make proper adjustments to accounts as needed.
Customer Service Representative
Gexel Telecom
Montreal, QC
08.2019 - 01.2022
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Cashier
Agata & Valentina
New York, NY
10.2017 - 07.2019
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Balanced daily transactions on a computerized point-of-sale system.
Restaurant Hostess
Benihana
New York, NY
12.2015 - 10.2017
Greeted customers and escorted them to their tables.
Provided menus and answered questions about menu items and specials.
Managed reservations, waitlists, and special requests for large parties.
Education
High School Diploma -
Groupe Scolaire Machala
Dakar, Senegal
08-2015
Some College (No Degree) - Accounting
Borough of Manhattan Community College
New York, NY
Skills
Verbal and & Written Communication
Flexibility
Time Management
Attention to detail
Bilingual ( English and French)
Customer Service
Timeline
Sr. Representative, Credit and Customer Engagement