Coulette Allen
Mitchell,MB
Summary
Highly organized with strong multitasking and task prioritization skills, I bring a solid foundation in general office procedures and computer applications to ensure seamless daily operations. My expertise lies in efficient administrative task management, meticulous record-keeping, and exceptional team support. Committed to delivering high-quality work with attention to detail and a proactive approach, resulting in enhanced efficiency and productivity.
Overview
14
14
years of professional experience
Work History
Lead Hand
CIBC
12.2011 - 11.2014
- Prepare and assign investigation documents; Manage escalations; Track and Coach operators; Validate completed requests.
Verification Officer
CIBC
01.2011 - 12.2011
- Complete financial investigations; Validate and investigate fraudulent activities; Prepare investigation documents.
Data Entry Clerk
CIBC
09.2010 - 12.2010
- Prepared customer files for imaging.
Sales Consultant Key
Oshawa Jewelry
09.2019 - 07.2024
- Meet, monitor and exceed daily sales targets; Brand representative for Montblanc; Cashier; Maintaining email contact with customers; Understand customer needs; Greet customers; Maintain cleanliness of store.
Customer Experience Manager
Michaels
12.2017 - 11.2018
- Responsible for opening and closing the store; Verifying cash deposits; Assist customers; Ensure employees adhere to SOPs.
Key Holder
Michaels
12.2016 - 12.2017
- Opened store during peak season; Organized and stocked store; Assist with overrides and returns; Cashier; Manage returns; Complete end of day balance.
Associate
Michaels
11.2014 - 12.2016
- Greet Customers; Assist with locating merchandise; Cashier; Manage returns; Complete end of day balance.
Education
High School Diploma -
Glenboro School
Glenboro, MB06.1998
Skills
- Time Management
- Customer Relationship Management
- Product and service knowledge
- Persuasive Communication
- Objection handling
Highlights
Various computer skills, including; Windows, Microsoft Office and the use of company portals and sales software., Innovative problem-solver who can generate workable solutions and resolve complaints. Possess a curiosity and eagerness to solve customer needs, develop and foster long-term trusting relationships., Ability to collect, visualize and analyze information, and provide a solution based on different points of view. Able to take directive thinking and reposition basic business ideas to fit evolving landscapes., Ability to train, coach and motivate individuals and groups on product knowledge, for new and existing products.
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Sales Consultant Key
Oshawa Jewelry
09.2019 - 07.2024
Customer Experience Manager
Michaels
12.2017 - 11.2018
Key Holder
Michaels
12.2016 - 12.2017
Associate
Michaels
11.2014 - 12.2016
Lead Hand
CIBC
12.2011 - 11.2014
Verification Officer
CIBC
01.2011 - 12.2011
Data Entry Clerk
CIBC
09.2010 - 12.2010
High School Diploma -
Glenboro School
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