Costa Skoulikas
server
Toronto,ON
Summary
Extremely proficient in customer satisfaction with 20 years experience in service. Seeking a position in which to utilize these skills and to serve my community.
Overview
25
25
years of professional experience
3
3
Certification
Work History
Server
Eden Trattoria
05.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Managed over 50 customer calls per day
Owner/Operator
Mr.Puffs
10.2020 - 05.2022
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Recruited, hired and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and 15 employees.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
Server
Il Focolaio restaurant
10.2017 - 10.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Souvlaki Bar
08.2016 - 10.2017
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
- Organized and replenished supplies at food stations to optimize team performance.
Bar Manager
Nickels Restaurant and Bar
03.2010 - 08.2016
- Accomplished multiple tasks within established timeframes.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events
Education
High School Diploma -
Western Laval High School
Laval, QC06.2003
Skills
- Ability to communicate in three languages
- Great rapport with customers and many repeat clients
- In-depth knowledge of food industry
- Available to travel when necessary and work nights or weekend if needed
- Capable of working independently or with groups
- Admired coworker
Languages
English: fluent
French: fluent
Greek: fluent
Certification
OACP Certificate
First Aid
MAPAQ Hygiene and sanitation
Timeline
Server
Eden Trattoria
05.2022 - Current
Owner/Operator
Mr.Puffs
10.2020 - 05.2022
Server
Il Focolaio restaurant
10.2017 - 10.2020
Server
Souvlaki Bar
08.2016 - 10.2017
Bar Manager
Nickels Restaurant and Bar
03.2010 - 08.2016
High School Diploma -
Western Laval High School
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