Summary
Overview
Work History
Education
Skills
Achievementsandawards
Personalprofile - Skills
Hobbies and Interests
Timeline
Generic

Cosmos AKPALA

Kitchener

Summary


Seasoned Operations Manager and talented leader with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.


Overview

12
12
years of professional experience

Work History

Operations Manager

Sobeg Nigeria Limited
11.2022 - 04.2023
  • Staff onboarding
  • Policy implementation
  • Performance monitoring
  • Quality Control
  • Compliance Assurance
  • Budgeting and cost control
  • Improvement of processes
  • Guarantee quality service delivery

Operations Officer

Enej Supermarket
09.2020 - 10.2022
  • Overseeing daily operations
  • Quality Control
  • Maintaining operational efficiency
  • Resource allocation
  • Develop and implement operational policies
  • Performance monitoring

Operations Officer

Hands on Facilities Nig Ltd.
05.2019 - 06.2021
  • Developing operational processes
  • Identifying and mitigating risks
  • Implementing safety procedures
  • Staff supervision
  • Quality Control
  • Generating operations reports

People/Operations Manager

Generation Enterprise/Zest Concierge Services
01.2011 - 11.2018
  • Oversee daily staff activities
  • Staff Management/Welfare
  • Managing operational budgets
  • Performance review
  • Quality Control
  • Administration support
  • Training of Staff

Education

P.G.D.E - Strategic Global Business Management

Conestoga College
Kitchener, ON
01.2024

B.A. - English Language

Lagos State University
Ojo, Lagos State
01.2010

Skills

  • Technical Proficiency
  • Problem Solving
  • Leadership and Management Skills
  • Communication Skills
  • Operational efficiency
  • Operations monitoring
  • Decision-making

Achievementsandawards

  • Best Staff 2015, Generation Enterprise
  • Increase GDP by 80% in a year, Generation Enterprise
  • Increased staff productivity by 70%, Generation Enterprise
  • Best spotting talent Staff (Recruitment), Generation Enterprise
  • Excellent Service Delivery, Generation Enterprise

Personalprofile - Skills

  • Ability to work under pressure and tight reporting schedule
  • Self-motivated
  • Target oriented
  • Good interpersonal skill
  • Team player
  • Excellent oral and written communication skills

Hobbies and Interests

  • Creative writing
  • Meeting People
  • Travelling
  • Reading

Timeline

Operations Manager

Sobeg Nigeria Limited
11.2022 - 04.2023

Operations Officer

Enej Supermarket
09.2020 - 10.2022

Operations Officer

Hands on Facilities Nig Ltd.
05.2019 - 06.2021

People/Operations Manager

Generation Enterprise/Zest Concierge Services
01.2011 - 11.2018

B.A. - English Language

Lagos State University

P.G.D.E - Strategic Global Business Management

Conestoga College
Cosmos AKPALA