Frederick Spivak
New Hamburg,ON
Summary
Experienced Crew Trainer at McDonald's, skilled in customer service and employee training. Demonstrated success in improving team productivity and customer satisfaction. Utilized coaching and cash handling abilities to mentor staff and optimize operations, leading to significant business achievements through exceptional leadership and operational excellence.
I was also enroute to become a full time Shift leader but was never promoted due to a management switchover. I did managerial positions and tasks throughout my time at McDonald's.
Overview
5
5
years of professional experience
Work History
Crew Trainer
McDonald's
11.2019 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Maintained current knowledge of all team position requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Improved overall customer satisfaction through consistent delivery of high-quality meals and exceptional service.
- Increased team productivity through effective communication, delegation of tasks, and motivational leadership strategies.
- Provided coaching and mentoring to employees.
- Accomplished multiple tasks within established timeframes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cross-trained existing employees to maximize team agility and performance.
- Worked with floor team and managers to meet wide range of customer needs.
- Answered questions about store policies and addressed customer concerns.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Waterloo Oxford DSS
Baden, ON06-2022
Skills
- Customer Service
- Employee Training
- Cash Handling
- Team Leadership
- Coaching and Mentoring
- Team leadership and supervision
- Food Safety
- Cleaning and sanitation
- POS Systems
- Product Knowledge
- Complaint resolution
- Policies and Procedures
- Processing payments
Languages
English
Native or Bilingual
Timeline
Crew Trainer
McDonald's
11.2019 - Current
High School Diploma -
Waterloo Oxford DSS
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