Cosette Alvarez
Summary
Highly motivated, approachable, and organized dedicated to fostering inclusive and supportive community environments. Skilled in conflict resolution, team collaboration, and student development, with proven experience in leadership roles and customer service. Adept at managing multiple responsibilities with a positive attitude, providing guidance, and ensuring organizational efficiency. Bilingual in English and Spanish, with strong communication skills and a commitment to enhancing student experiences. Demonstrates flexibility and problem-solving expertise through prior experience in retail, customer service, and academic support roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Northridge Suit Outlet
05.2024 - Current
- Organized racks and displays to maintain visual appeal and optimize customer experience.
- Efficiently handled cash transactions and ensured accuracy in all financial exchanges.
- Built strong customer relationships to drive repeat business and enhance satisfaction.
- Managed returns, exchanges, and refunds in adherence to store policies.
- Collaborated with team members to streamline store performance and share best practices.
- Coordinated wedding party suit orders, ensuring timely preparation and meticulous recordkeeping.
- Enhanced customer satisfaction through clear communication, attention to detail, and a professional demeanor.
Team Member
Lolli And Pops
12.2023 - 05.2024
- Operated register to process payments and collect cash payment for order totals
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Inspected and sampled completed products to evaluate production quality
- Expertly organize and arrange visually appealing candy displays, utilizing creative design skills to enhance product visibility and optimize customer engagement in the candy shop environment
Team Member
Yogurtland
12.2023 - 05.2024
- Maintained a clean, organized, and safe workspace to promote operational efficiency and ensure team safety
- Greet customers at counter to fulfill requests and answer questions
- Accurately processed transactions, ensuring precise billing and payment processing at the register
- Make food according to standard recipes with requested changes for customer satisfaction
- Monitored inventory levels, reporting low-stock items to maintain adequate supply levels
Assistant Manager
Orange Coast College Film Department
10.2022 - 05.2023
- Managed inventory, ensuring accurate tracking and timely replenishment of supplies and equipment
- Maintained organized files, records, and activity logs to support departmental operations
- Provided exceptional customer service by answering inquiries, offering tailored recommendations, and resolving issues effectively
- Supervised staff, delegated tasks, and ensured team alignment with operational goals
- Oversaw day-to-day departmental operations, ensuring smooth workflow and adherence to protocols
- Performed equipment maintenance and administrative tasks to support efficient production and classroom needs
Education
Associate of Arts - Film And Television
Orange Coast College
05.2023
Associate of Science - Film And Television
Orange Coast College
05.2023
High School Diploma -
Excel High School
04.2021
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Calm demeanor
Certification
- Food Handlers
- Sexual Harassment and Abusive Conduct Prevention Training
Timeline
Sales Associate
Northridge Suit Outlet
05.2024 - Current
Team Member
Lolli And Pops
12.2023 - 05.2024
Team Member
Yogurtland
12.2023 - 05.2024
Assistant Manager
Orange Coast College Film Department
10.2022 - 05.2023
Associate of Science - Film And Television
Orange Coast College
High School Diploma -
Excel High School
- Food Handlers
- Sexual Harassment and Abusive Conduct Prevention Training
Associate of Arts - Film And Television
Orange Coast College
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