CORY WILSON

• Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
• Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
• Conducted regular performance evaluations of team members, setting clear expectations for future growth within their roles.
• Resolved escalated customer complaints professionally while maintaining company reputation.
• Trained newly hired sales team in upselling techniques.

• Built relationships with customers to encourage repeat business.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Travel to hospital sites around U.S. in order to set up delivery robots for use.
  
• Duties include coordinating with staff on setting up new facilities in hospital to accommodate robot, setting up network and software for robot, route testing for deliveries between units, and training staff on robots operations and behaviors.
  
• Gather Data during robot testing for improvements and updates for better ease of usage and more efficiency.
  

• Responsible for escorting clinical robot throughout hospital,ensuring that it is functioning properly for its medical supply deliveries.
• Performing daily maintenance routines on robot, such as arm calibrations, network checks, and checking for any leftover or missed delivery items in its drawers.
• Established a great working relationship with nursing staff by providing timely responses to inquiries, responding to and implementing helpful features based on feedback received.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Led company-wide initiatives to improve sales processes and streamline operations for efficiency.
• Assisted in forecasting sales projections based on historical data analysis, helping inform future strategic decisions related to inventory management and staffing needs.
• Spearheaded promotions that effectively increased product awareness among target demographics.
• Conducted regular performance reviews with team members, offering constructive feedback for improvement.
• Organized team meetings to discuss goals, share updates, and celebrate successes together as a group.
• Boosted team morale by creating an inclusive work environment that encouraged collaboration and open communication.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.

Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Answered incoming telephone calls to provide information about products,services, store hours, policies and promotions.

Sold various products by explaining unique features and educating customers on proper application.

Assisted customers by finding needed items and checking inventory for items at other locations.

Stayed up to date on store promotions, payment policies and security practices.

Recommended optimal merchandise based on customer needs and desires.

• Sorted packages in the warehouse according to area
• Delivers packages in each area according to route information.

• Assisted customers with any concerns or questions when needed
• Maintained sales floor so that clothes remained tidied and store remained clean
• Primary Cashier during shift, responsible for handling all transactions and returns
• Occasionally worked in stockroom to help replenish items on the floor
• Handled delivery operations, including scanning incoming items and moving them into the store
• Responsible for auditing registers before store opening and after store closing, based on shift.