Cory Russell
Chino Hills,CA
Summary
Current Hospitality Management student eager to learn and advance a career in the Events and Lodging Industries. Aims to build genuine, meaningful connections with both guests and colleagues to create an inclusive and welcoming environment. Determined to exchange knowledge in the industry and share a passion for serving others.
Overview
8
8
years of professional experience
Work History
Guest Relations Coordinator
Marriott International, Inc.
03.2024 - Current
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Facilitated and coordinated transportation services for guests.
- Run Daily Reports
- Plan holiday activations for the hotel.
- Pre-Arrival and post-departure communications with guests.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Upheld hotel policies and procedures by providing high level of customer service.
- Responded to guest inquiries to maximize guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
- Assisted guests with variety of services and local attraction information.
- Handled customer complaints to satisfy and retain guests.
- Scheduled and confirmed restaurant reservations for guests.
Guest Experience Expert
Marriott International, Inc.
08.2022 - 03.2024
- Process Check-in's and Check-out's
- Customer Service
- Proficiency in OPERA, GXP, Microsoft Office, MICROS
- Collaborating with Guest Relations, Housekeeping, Engineering, Culinary, Marketing, and Events
- In Room Dining
- Complete Guest Requests
- Address and Resolve Guest Complaints and Concerns
- Run Daily Reports
- Night Audit
- Trained New Employees on Front Office Operations
- Assisted Guest Relations in Birthday, Anniversary, and Baby Moon Set Ups
Coach - Water Polo & Swim
Chino Hills High School
02.2019 - 09.2022
- Managed Teams of 60+ Student Athletes
- Encouraged and Built a Safe Physical and Emotional Environment for Athletes and Other Coaches
- Supervised Multi-Level Team Practices
- Motivating Athletes, Teaching Teamwork and Ethics
- Planned and Coordinated Practice and Game Schedules
- Set Positive Example for Athletes
Emergency Medical Technician
Symons Ambulance
11.2016 - 02.2020
- Communicated with other Emergency Services such as Fire and Police
- Supported Paramedics in Life Saving Procedures
- CPR and Basic Life Support Certifications
- Ensures Equipment is in Optimal Functioning Condition
- Managing a Multi-Line Phone
- Communicating with Insurance Companies
- Utilizing Organizational Skills to Maintain Records and Schedule Appointments
Education
Bachelor of Science - Hospitality Management
California State Polytechnic University At Pomona
Pomona, CA12-2025
A.A. - Liberals Arts; Art, Humanities, and Communications
Santa Ana College
Santa Ana, CA06.2020
A.S. - Liberal Arts; Math and Sciences
Santa Ana College
Santa Ana, CA06.2020
Skills
- Effective Communicator
- Multitasking
- Organization
- Problem Solver
- Patience and Discretion
- Clerical Skills
- Personable and Empathetic
Websites
Timeline
Guest Relations Coordinator
Marriott International, Inc.
03.2024 - Current
Guest Experience Expert
Marriott International, Inc.
08.2022 - 03.2024
Coach - Water Polo & Swim
Chino Hills High School
02.2019 - 09.2022
Emergency Medical Technician
Symons Ambulance
11.2016 - 02.2020
Bachelor of Science - Hospitality Management
California State Polytechnic University At Pomona
A.A. - Liberals Arts; Art, Humanities, and Communications
Santa Ana College
A.S. - Liberal Arts; Math and Sciences
Santa Ana College
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