Cory Pavli
York,ON
Summary
Dynamic and versatile Manager with 20 years of experience in all aspects of management and service with a proven track record of driving business and delivering superior guest service. Exceptional leadership skills and a demonstrated ability to increase repeat business, manage and train staff and coordinate seasonal events. Strong team-building skills and excellent conflict resolution abilities guarantee satisfaction for guests. Great interpersonal and multi-tasking skills in fast-paced environments and a strong desire to drive business growth.
Overview
24
24
years of professional experience
Work History
Fundraising Representative
Causeworx
10.2022 - Current
- Increased donor engagement by developing and implementing targeted fundraising campaigns.
- Enhanced donor retention rates by maintaining regular communication and providing timely updates on organizational progress.
- Cultivated relationships with existing and potential donors to increase donations.
Call Representative
Marriott International
01.2021 - 01.2022
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
Manager
Stokes Bay Grill And Bar
01.2000 - 01.2020
- Planned, organized, directed, controlled, and evaluated day to day operations of full-service restaurant and bar with sales of up to $15,000/night
- Determined type of services to be offered and implemented operational procedures
- Recruited staff and oversaw staff training
- Set staff work schedules and monitored staff performance for team of 30
- Controlled inventory, monitored revenues and modified procedures and prices
- Resolved customer complaints and ensured health and safety regulations were followed
- Negotiated arrangements with suppliers for food and other supplies for orders up to $10000/week
- Engaged in small talk with customers to build rapport and earn repeat business.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Canadian Securities Course (CSC) - Financial Services
Canadian Securities Institute
Toronto, ON10.2022
Business Finance Diploma - Business Finance
Fanshawe College
London, ON08.2022
Skills
- Inventory control and record keeping
- Operations Management
- Reliable and Responsible
- Conflict Resolution
- Organization and prioritization
- Work Planning and Prioritization
- Business operations expertise
- Equipment operation and maintenance
- Relationship Building
- Cost controls
- Purchasing
- Budget Administration
Timeline
Fundraising Representative
Causeworx
10.2022 - Current
Call Representative
Marriott International
01.2021 - 01.2022
Manager
Stokes Bay Grill And Bar
01.2000 - 01.2020
Canadian Securities Course (CSC) - Financial Services
Canadian Securities Institute
Business Finance Diploma - Business Finance
Fanshawe College