Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cory Pavli

York,ON

Summary

Dynamic and versatile Manager with 20 years of experience in all aspects of management and service with a proven track record of driving business and delivering superior guest service. Exceptional leadership skills and a demonstrated ability to increase repeat business, manage and train staff and coordinate seasonal events. Strong team-building skills and excellent conflict resolution abilities guarantee satisfaction for guests. Great interpersonal and multi-tasking skills in fast-paced environments and a strong desire to drive business growth.

Overview

24
24
years of professional experience

Work History

Fundraising Representative

Causeworx
10.2022 - Current
  • Increased donor engagement by developing and implementing targeted fundraising campaigns.
  • Enhanced donor retention rates by maintaining regular communication and providing timely updates on organizational progress.
  • Cultivated relationships with existing and potential donors to increase donations.

Call Representative

Marriott International
01.2021 - 01.2022
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.

Manager

Stokes Bay Grill And Bar
01.2000 - 01.2020
  • Planned, organized, directed, controlled, and evaluated day to day operations of full-service restaurant and bar with sales of up to $15,000/night
  • Determined type of services to be offered and implemented operational procedures
  • Recruited staff and oversaw staff training
  • Set staff work schedules and monitored staff performance for team of 30
  • Controlled inventory, monitored revenues and modified procedures and prices
  • Resolved customer complaints and ensured health and safety regulations were followed
  • Negotiated arrangements with suppliers for food and other supplies for orders up to $10000/week
  • Engaged in small talk with customers to build rapport and earn repeat business.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

Canadian Securities Course (CSC) - Financial Services

Canadian Securities Institute
Toronto, ON
10.2022

Business Finance Diploma - Business Finance

Fanshawe College
London, ON
08.2022

Skills

  • Inventory control and record keeping
  • Operations Management
  • Reliable and Responsible
  • Conflict Resolution
  • Organization and prioritization
  • Work Planning and Prioritization
  • Business operations expertise
  • Equipment operation and maintenance
  • Relationship Building
  • Cost controls
  • Purchasing
  • Budget Administration

Timeline

Fundraising Representative

Causeworx
10.2022 - Current

Call Representative

Marriott International
01.2021 - 01.2022

Manager

Stokes Bay Grill And Bar
01.2000 - 01.2020

Canadian Securities Course (CSC) - Financial Services

Canadian Securities Institute

Business Finance Diploma - Business Finance

Fanshawe College
Cory Pavli