Cory Moncton
Barrie,ON
Summary
Dedicated and friendly individual experienced in safely navigating busy city streets. Adept at following route and delivery instructions. Highly organized with proven track record of providing excellent customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Delivery Driver
Skip The Dishes
07.2021 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Records Clerk
Ministry Of The Solicitor General
09.2023 - 11.2023
- Improved records organization by implementing efficient filing systems and digitizing key documents.
- Reduced retrieval times for critical information by maintaining an updated and accurate database of records.
- Enhanced office productivity with streamlined record-keeping processes, ensuring timely access to essential data.
- Collaborated with team members to optimize cross-departmental records management workflows, leading to increased efficiency.
- Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
- Contributed to the development of a comprehensive records retention schedule, allowing for more efficient storage and disposal practices.
Client Service Representative
Court Service Division- Ministry of the Attorney General's Office
06.2019 - 04.2023
- previous role allows myself to provide administrative assistance to members of the public, assist stakeholders via telephone, email, in person etc.
- Input data into the computer database for court cases, prepare appropriate documentation for pardons, exhibits, us waivers etc.
- Interpret and apply legislative requirements, guidelines, and directives such as the Criminal code, disclosure, executed warrants, Publication bans, Judges order's, writs etc.
- To assist clients and courtroom staff with preparation of court documents and files, ensuring accuracy of documents as per legislation, directives, policies and procedures and advising clients and stakeholders of proper processes both in court and administratively
- Assisting clients and stakeholders and others by utilizing procedural knowledge of courtroom procedures, practices, and protocols to ensure the proper operation of the court and to provide information and give direction to assist with the movement of persons and court cases
- This includes updating information from court proceedings and providing information to Stakeholders, aiding office staff etc
- Prepare and process appropriate documentation such as individual's requiring a US waiver and or Pardon, inputting information into our ICON database, assessing and verifying any criminal charges, sentences, to ensure all accuracy
- Ensuring all fines, surcharges, and restitution's have been paid
- Providing any court information requested such as particular charges, related to that individual
- Using technical proficiency in computer software including the Microsoft Office package to prepare written documents with a high degree of accuracy (e.g., Court forms, information, entering exhibits) paying attention to detail to ensure that forms and other legal documents are completed fully and accurately to ensure the smooth administration of the court process
- Providing customer service in a respectful and professional manner abiding by CSD service standards and principles
- Addressing and resolving client problems and concerns and problem solving to identify issues
- Providing concise explanations and clarification for clients regarding complex legal terminology and processes
- Engaging and communicating orally and in writing to courthouse stakeholders including CSD management, Crown, Judiciary, Counsel, Police and building rapport to provide information and support relating court processes
- Aiding and coordinating training to others/colleagues and ongoing technical guidance and assistance regarding court procedures, policies and protocols independently, or in a team environment fostering collaboration and team building using mentoring competencies
- Being flexible and adaptable of various shift changes and responsibilities and duties, in focus of the office environment and traversing both easily by maintaining organization and priority lists of all job duties and requirements
- Responding to all unforeseen demands in a professional and respectful manner
- Processing both fines and restitution payments, cash bails, writs etc.
Security Officer
Commissionaires
06.2014 - 12.2022
- Ensure building safety and monitoring at all assigned locations by: Participating in all training and ensuring that all relevant legislation and regulations are maintained at each site
- Conducting roaming patrols both on foot and mobile of all sites and documenting and escalating any security issues including recommendations for solutions
- Producing all written documents associated with reporting of any issues using technical proficiency with Microsoft Office suite and clear and concise written communication explaining all issues
- Monitor and documenting all parties entering and exiting the premises and documenting
- Monitoring the fire and CCTV system utilizing technical knowledge of both systems in order to identify and address issues
- Enforcing all legislation, regulations and rules with all stakeholders on the premise including the public and building tenants
- Using communication and conflict resolution skills to handle all issues with stakeholders in a professional and respectful manner.
Education
O.S.S.D -
Markham District High School
01.1998
Skills
- Valid Ontario Driver's License
- Typing to 30wpm
- Cargo Handling
- Payment Collection
- Customer Service
- Time Management
Cover Letter
Dear Sir/Madam:Please accept this letter as an application for the position of Train Conductor.I have an array of experience stemming from integral office work, security experience, and delivery driving. I'm looking forward to a learning a new set of skills, in a different environment.A review of my resume will outline that I have demonstrated experience:Providing court support functions to ensure all pre-court work is conducted prior to each day's proceedings.Receive and direct telephone calls accordingly, answer inquires in a timely, courteous, and professional manner.Providing both administrative and clerical support to client's and staff.Assisting to maintain filing systems within the office.Receiving, reviewing, and preparing a variety of court documentation.Receive and distribute mail.Inputting data through our implemented computer programs.Composing and typing routine correspondence ensuring accuracy and proper distribution.Further, I have demonstrated experience working in the court office environment/administration by:Always Providing both professional and respectful service to clients.Determining nature and scope of client needs in relation to requirements both in and out of court.Providing advice and guidance to clients in alliance with legislation, rules, procedures and policy.Ensuring accuracy and completion of all filings and that timelines are adhered to.Adhering to all and any deadlinesWorking well under pressure.I have demonstrated communication and client service skills as well as knowledge of customer service principles and standards to provide professional, responsive and accessible client service. I am committed to collaboration, team building and mentoring to provide leadership, technical advice, guidance and coaching to my colleagues. I always demonstrate professional and respectful behaviour to ensure a workplace free from bias, harassment, and discrimination. I provide concise explanations and clarification of complex information. I liaise and build rapport with the public, members of the legal community and courthouse staff to provide information and support relating to court orders and judgments. I currently prepare a variety of written documents with a high degree of accuracy. I have superior listening and comprehension skills. I have demonstrated attention to detail to ensure that forms and other legal documents are completed fully and accurately.I interpret and apply relevant legislative requirements, guidelines, and directives to provide information to clients and deliver friendly, efficient and excellent service. I can acquire and apply knowledge of CSD programs and services to direct clients to available services as the first point of contact. I have experience with administrative and clerical functions, in order to manage in the administrative environment.I am flexible and adaptable and can easily accommodate constant shifts in focus and changing priorities. I am a highly organized person who can prioritize my workload and respond to unforeseen demands. I can work independently and in a team environment.I have demonstrated problem solving skills, in order to identify, address and resolve clients' problems and concerns and I am able to interpret and assess situations or circumstances and make sound judgement based on information gathered.I am proficient with computer software including Microsoft Office, Excel Frank, ICON and our Exhibits database. I'm able to acquire knowledge quickly to enable me to access and retrieve information from databases, prepare correspondence and conduct research. I have keyboarding skills to accurately prepare and complete documentation within tight deadlines. I have arithmetic skills to receive payments, calculate fees and collect and balance monies. I am also capable of operating a cash register and point of sale machine to handle cash and credit/debit card transactions.I have a valid driver's licence and I have the flexibility to work weekends and outside regular business hours. I am willing to travel outside of my home office location and to other court locations.I am a highly motivated and engaged, service-focused professional with over eight years experience working within MAG. I am dedicated to collaboration and client service. I am privileged to have acquired knowledge in all areas of court administration. My experience and skills make me an ideal candidate for the role of a Court and Client Representative (CCR). I am eager to put my skills and knowledge to work for you. I feel that I have much to offer to this position and would bring a positive and professional attitude to your team. I would appreciate the opportunity to discuss my skills and interests with you. I can be reached at Cell 705-988-5689, or via email at Cory_Moncton@yahoo.comSincerely,Cory MonctonCory MonctonJob ID: Train Conductor Job ID: 10162783 Grove St. EastBarrie, ON L4M 2P2Cell: 705-988-5689Email: Cory_Moncton@yahoo.com
Job Id
Train Conductor Job ID: 101627
Training
OPS Orientation CSD Orientation CSD Accessible Customer Service Policy and Procedures WIN Working Together – The OHRC and AODA Integrated Accessibility Standards Regulation (IASR) in the OPS 1 – 3 May I Help You? – Welcoming Customers with Disabilities May I Help You? – Supplementary: Ten Things You Need to Know About Accessible Customer Service Respectful Workplace Policy and the WDHP Program Safe Smart for Employees Workplace Violence Prevention WHIMIS Workplace Online Training Jury Management
References
References available upon request
Languages
English
Full Professional
Certification
CPR
Smart Serve
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Records Clerk
Ministry Of The Solicitor General
09.2023 - 11.2023
Delivery Driver
Skip The Dishes
07.2021 - Current
Client Service Representative
Court Service Division- Ministry of the Attorney General's Office
06.2019 - 04.2023
Security Officer
Commissionaires
06.2014 - 12.2022
O.S.S.D -
Markham District High School