CORY MIYOSHI
SURREY,BC
Summary
Adept Technical Service Manager with a proven track record at Western Urethane Systems LTD., enhancing customer satisfaction and fostering long-term partnerships through expert equipment troubleshooting and exceptional communication skills. Achieved significant cost reductions and increased profitability by evaluating vendor offerings, underscored by a strong work ethic and leadership abilities.
Diligent with robust background in technical services management. Managed teams and facilitated seamless service operations, ensuring client satisfaction and operational efficiency. Demonstrated proficiency in team leadership and problem-solving to resolve technical issues swiftly.
Overview
20
20
years of professional experience
Work History
Technical Service Manager
Western Urethane Systems LTD.
10.2004 - 10.2024
- Improved customer satisfaction by providing prompt technical support and troubleshooting for complex issues.
- Advise and consult with managers and supervisors on the best, most cost effective ways to apply spray foam insulation.
- From 2012 to 2024, I had a U.S. Visa which allowed me to have a more hands on approach to managing the foam operations, including training, rebuilding machines, and the setup of foam stations for customers.
- Established strong relationships with key clients through regular communication and on-site visits, promoting trust in our services and fostering long-term partnerships.
- Provided expert guidance on product installation, configuration, and usage to clients, ensuring seamless integration with their existing systems.
- Evaluated vendor offerings for better pricing, reducing overall costs for the company and increasing profitability.
- Created detailed documentation outlining best practices for common technical issues faced by customers, simplifying future resolution efforts for both internal staff members and clients alike.
Education
Installation And Repair of Fast Set Equipment
Graco
Minneapolis, Minnesota09-2012
GED -
Inververgarry Adult Education Centre
Surrey06-1993
Skills
- Equipment troubleshooting
- Incident management
- Mechanically Inclined
- Great Communicator at all levels of management
- Meeting Deadlines
- Leadership Skills
- Unsurpassed Work Ethic
Languages
English
Native or Bilingual
Timeline
Technical Service Manager
Western Urethane Systems LTD.
10.2004 - 10.2024
Installation And Repair of Fast Set Equipment
Graco
GED -
Inververgarry Adult Education Centre
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