James Faulkner

• Lead hiring, onboarding and training of new hires to fulfill business requirements.
• Supervise operations staff and ensure compliance with company policies and procedures.
• Empower employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conduct regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Identify and resolve unauthorized, unsafe, or ineffective practices.
• Oversaw vehicle and office equipment maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted with financial management, ensuring accurate forecasting, budgeting and reporting.

Key Responsibilities:

• Team Management: Supervise 24 security officers, conduct performance reviews, and ensure compliance with policies.
• Operations Oversight: Manage daily operations, including patrols, incident response, and report generation.
• Risk Management: Conduct security audits, identify vulnerabilities, and implement preventive measures.
• Relationship Building: Foster positive relationships with staff, tenants, and property management.
• Training and Development: Develop and deliver training programs to enhance officer skills and awareness.

Key Responsibilities:

Cash Supervisor:

• Oversee customer service and cashier operations.
• Manage cash flow and equipment maintenance.
• Provide administrative support to department managers.

Duty Manager:

• Ensure store safety and operations during critical incidents.
• Maintain high customer service standards.
• Coordinate team members and resolve conflicts.
• Conduct store inspections and safety checks.
• Mentor and train new employees.

Overall:

• Lead and manage teams effectively.
• Maintain compliance with company policies and procedures.
• Provide exceptional customer service and support.
• Identify and address operational issues.

• Accountable for all business operations including accurate cash handling, customer service, payroll, scheduling, purchasing, food costing, bookkeeping, promotions and marketing
• Provide exceptional customer service to all clients primarily including seniors and individuals with special needs.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Motivated staff to perform at peak efficiency and quality.
• Developed unique events and special promotions to drive sales.
• Planned and executed strategies to increase customer loyalty and retention.
• Recruited, hired, and trained talented staff to fill vacancies.
• Managed payroll, daily deposits, and cost controls.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Supervised daily activities of restaurant and 10 employees.
• Maintained positive relationships with local community and government officials.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.
• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
• Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Set employee schedules, delegated work, and monitored food quality and service performance.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
• Purchased food and cultivated strong vendor relationships.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.

• Manage Senior Improvisation Teachers including booking them as teachers to independent theatre companies and schools.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Managed and filed contracts, invoices and other documents associated with talent.
• Resolved caller issues quickly and thoroughly.
• Facilitated communication between agents, talent and clients by using interpersonal skills.
• Researched and identified potential opportunities for clients, helping clients advance in industry.
• Represented clients in negotiations with networks and production companies.
• Advocated for clients in negotiations with agents and talent, promoting client careers.
• Called prospective clients in market area to explain products offered and qualify leads.
• Developed and sustained extensive database of contacts, helping future clients with networking.
• Informed clients of policies and procedures.
• Negotiated contracts and terms with agents and talent by attending meetings and creating deals.
• Processed customer orders quickly and accurately for timely delivery.

• Set aggressive targets for employees to drive company success and strengthen motivation.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Mitigated business risks by working closely with staff members and assessing performance.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Trained and guided team members to maintain high productivity and performance metrics.