Cory J. Nezan
Carleton Place
Summary
Strategic, results-driven Regional Director of Operations with 16+ years of progressive leadership experience in Ontario’s long-term care (LTC) and assisted living sectors. Proven track record of improving clinical quality, maintaining regulatory compliance under the Fixing Long-Term Care Act (FLTCA) and Ministry of Long-Term Care (MLTC) standards, and driving operational excellence across multi-site portfolios. Collaborative leader skilled in change management, unionized environments, budget optimization, risk mitigation, and building high-performing interdisciplinary teams focused on resident-centred care.
Overview
1
1
Certification
Work History
Regional Director of Operations
Extendicare Canada Inc
- Provided strategic and operational leadership to a portfolio of 9 long-term care homes representing 1200+ residents and 1300+ staff across Eastern Ontario.
- Ensured full compliance with MLTC inspections, FLTCA requirements, Public Health directives, and corporate standards, resulting in improved inspection outcomes year-over-year.
- Led Quality Improvement Plans (QIPs), achieving measurable improvements in falls reduction, medication safety, wound care, and resident satisfaction metrics.
- Oversaw budgeting and financial performance, exceeding NOI targets while maintaining high care standards.
- Built strong relationships with labour partners; successfully resolved grievances, supported collective bargaining preparation, and improved staff engagement.
- Implemented regional training programs, leadership development initiatives, and performance management systems.
- Led emergency preparedness, infection prevention & control (IPAC) initiatives/directives across sites.
- Monitored capital projects, renovations, and procurement processes in collaboration with Asset Management teams.
- Fostered a culture of continuous improvement and accountability through audits, scorecards, and operational reviews.
Administrator / Executive Director
New Orchard Lodge - Extendicare Canada Inc
- Managed day-to-day operations of a 111-bed long-term care home, ensuring resident-centred care and compliance with legislative and accreditation standards.
- Improved resident care indicators, resulting in significant reductions in responsive behaviours, falls, and pressure injuries.
- Managed all operational departments: nursing, recreation, dietary, environmental services, maintenance, finance, and HR.
- Collaborated with Residents’ Council and Family Council, enhancing communication and satisfaction scores.
- Successfully led the home through MOHLTC inspections with positive outcomes.
- Oversaw staffing strategies, recruitment, orientation, and retention initiatives.
Support Services Manager/Maintenance
New Orchard Lodge - Extendicare Canada Inc
- Oversaw Housekeeping, Laundry, and Maintenance departments in a 111-bed long-term care home, ensuring high-quality services aligned with MOHLTC and Public Health requirements.
- Developed, implemented, and maintained departmental policies, cleaning schedules, laundry systems, and safe work procedures.
- Ensured strict adherence to IPAC protocols, sanitation standards, waste disposal regulations, and outbreak management practices.
- Led a multidisciplinary team of 9 staff, providing training, coaching, and performance evaluations.
- Managed departmental budgets, purchasing, inventory control, and vendor relationships.
- Conducted routine audits (environmental, laundry, safety and fire regulations) and prepared documentation for MLTC inspections, Accreditation, and internal reviews.
- Collaborated with Nursing, Dietary, Recreation, and Leadership to support resident-centred service delivery and continuous quality improvement initiatives.
- Enhanced resident satisfaction through timely service, communication, and customer service excellence.
Education
2 Year Diploma - Occupational Health and Safety
University of Fredericton
01.2012
3 Year Diploma - Gas Technician 2, Oil Burner Technician 2
Algonquin College
01.1993
Skills
- Point Click Care
- MS Office Suite
- EQIP tools / data dashboards
- HRIS & scheduling systems
Certification
- OANHSS Administrator leadership program - 2012
- LEAN / Green Belt certified – Leading Edge Group – 2021
- Fire Safety for Vulnerable Ontarians: for Owner/Operators of Care Facilities – PSHSA - 2014
- Environmental Services Leadership Level I&II – Ontario Hospital Association - 2010
- Emergency Management & Incident Command training – PSHSA - 2015
CORE COMPETENCIES
- Quality Improvement (QIP / MLTC inspections)
- LTC Compliance & Accreditation
- Strategic Planning & Performance Optimization
- Budgeting, Forecasting & Financial Accountability
- Risk Management & Safety Culture
- Clinical Program Oversight
- Labour Relations (ONA, SEIU, CUPE, UNIFOR)
- Staff Engagement, Coaching & Leadership Development
- Resident & Family Relations
- Continuous Improvement / Lean Methodologies
- Stakeholder & Community Partnerships
Timeline
Regional Director of Operations
Extendicare Canada Inc
Administrator / Executive Director
New Orchard Lodge - Extendicare Canada Inc
Support Services Manager/Maintenance
New Orchard Lodge - Extendicare Canada Inc
3 Year Diploma - Gas Technician 2, Oil Burner Technician 2
Algonquin College
2 Year Diploma - Occupational Health and Safety
University of Fredericton