Cory Golden
Area Manager
San Jacinto,CA
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 5 years of management performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Area Manager
Amazon
Redlands, California
01.2022 - Current
- Monitoring dock performance throughout shift to ensure no errors when loading onto third party trailers and maintaining load level performances. Using SSP to make timely moves for drivers to depart on time and to ensure customers get their packages on time. Using company software to ensure quality and metrics are up to standards. Departing trailers before critical pull time and lowering percentage of late packages. Decreasing DPMO everyday by more than 20% and raising scan compliance more than 100% a day while seeing misscans decreased throughout shift. Improving post dea metrics by 100% through the usage of company software. Leading a team of 12 associates throughout each work shift and providing opportunities for growth through critical roles within the department. Fully understand the workflow and meeting daily production goals to improve the relationship between amazon and customers.
Department Manager
Lowes
Hemet , California
01.2016 - 08.2020
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
Human Resources Assistant
Homedepot
Riverside , CA
10.2012 - 01.2016
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Coordinated employee training programs to promote professional development and skill enhancement.
Sales Associate
Target
Chink Hills , CA
09.2010 - 06.2011
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
Master of Arts - Sociology
Grand Canyon University
Phoenix, AZ11.2024
Bachelor of Arts - Sociology
Cal Poly Pomona
Pomona, CA07.2022
Skills
Adaptability
Analytic
Controlling costs
Communication
Work Ethic
Supervisions and Dependability skillsets
Relationship building and management
Business development and planning
Team development
Operations management
Websites
Awards
Cal Poly Pomona Deans list Spring 2021 and Fall 2022
PROFILE
www.linkedin.com/in/corygolden
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 15 in the development of Amazon Gemba.
- Supervised team of 35 staff members.
Certification
CMQ - Certified Manager of Quality / Organizational Excellence
Timeline
Area Manager
Amazon
01.2022 - Current
CMQ - Certified Manager of Quality / Organizational Excellence
05-2021
Department Manager
Lowes
01.2016 - 08.2020
Human Resources Assistant
Homedepot
10.2012 - 01.2016
Sales Associate
Target
09.2010 - 06.2011
Master of Arts - Sociology
Grand Canyon University
Bachelor of Arts - Sociology
Cal Poly Pomona
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