Cory Fontaine
Les Coteaux,QC
Summary
Seasoned transportation professional knowledgeable about railway and train operations. Background overseeing switching, cargo handling and safety needs. Possessing 10 years of experience, advanced understanding of the industry and a profound knowledge of the Kingston subdivision.
Overview
19
19
years of professional experience
Work History
Train Conductor
CN Rail
07.2014 - Current
- Communicated with train dispatchers to obtain and adjust directions.
- Performed air brake and electrical connection coupling.
- Negotiated and directed train and rail cars movement.
- Inspected train in motion and stationary to determine proper functionality.
- Communicated through various methods to conduct train movement.
- Prepared forms, required reports, switch lists and train orders daily.
- Signaled to engineers regarding train stopping, starting, directional switches or emergencies.
Home-Based Travel Advisor
Centre Holidays
10.2023 - Current
- Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
Mechanic
One Ninety-One Motorsports
02.2012 - 06.2014
- Disassembled defective parts to make proper repairs.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Manager
En Route Pneus et Mécanique
01.2010 - 08.2013
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created and reviewed invoices to confirm accuracy.
Quarry Truck Driver
BauVal
03.2011 - 10.2012
- Operate a CAT 769D, along with various other machines.
- Repair of breakages on the plan if necessary.
- Observed hand signals, grade stakes and other markings when operating machines.
- Distributed loads evenly to reduce safety risks.
Snow Plow Operator
Gauvac Snow Removal
10.2011 - 04.2012
- Completed prompt snow removal process during and after weather events.
- Logged activities, maintenance issues and hours worked for supervisors.
- Maintained assigned vehicles and equipment in professional working conditions.
- Worked in parking lots, roads and driveways to handle needs of businesses and residential customers.
- Upheld safety standards for working in wet, cold and windy conditions.
Day Laborer
Trusco
07.2009 - 05.2010
- Met schedule targets by working quickly and with minimal errors on building projects.
- Fabricated trusses to exact company standards and customer specifications.
- Followed supervisor instructions to adjust assembly and building plans.
- Inspected materials and finished products for compliance with standards.
Security Officer
Sécurité Veritas
02.2006 - 07.2009
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Valet on the road
Valet Express
07.2006 - 06.2008
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Inspected vehicles to verify condition ahead of customer returns.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Built positive customer rapport for courteous, friendly and professional service.
Parts Delivery Driver
Auto Parts Dorval
01.2006 - 07.2006
- Pulled parts off store shelves to fill customer orders.
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Documented mileage, deliveries, pickups, customer issues and damages.
Education
GED -
Centre De Services Scolaire Des Trois-Lacs
Vaudreuil-Dorion, QC01.2014
Skills
- Customer Relations
- Maintaining safety
- Customer Relations
- Route Navigation
- Service Coordination
- Schedule Coordination
- Stress Tolerance
- Technical aptitude
- Critical Thinking
- Decision-Making
- Works Well Under Pressure
- Problem-Solving
References
References are available upon request
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Elementary
Timeline
Home-Based Travel Advisor
Centre Holidays
10.2023 - Current
Train Conductor
CN Rail
07.2014 - Current
Mechanic
One Ninety-One Motorsports
02.2012 - 06.2014
Snow Plow Operator
Gauvac Snow Removal
10.2011 - 04.2012
Quarry Truck Driver
BauVal
03.2011 - 10.2012
Manager
En Route Pneus et Mécanique
01.2010 - 08.2013
Day Laborer
Trusco
07.2009 - 05.2010
Valet on the road
Valet Express
07.2006 - 06.2008
Security Officer
Sécurité Veritas
02.2006 - 07.2009
Parts Delivery Driver
Auto Parts Dorval
01.2006 - 07.2006
GED -
Centre De Services Scolaire Des Trois-Lacs
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