Cortney Shantz
Brantford
Summary
Results-driven professional with a strong background in quality assurance at Canadian General Tower, excelling in quality inspections and meticulous documentation. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at fostering child development strategies as a Childcare Worker, ensuring a safe and engaging environment for diverse age groups.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Inspector in Quality Assurance and Quality Control
Canadian General Tower
Cambridge
02.2022 - Current
- Conducted thorough inspections of products for quality compliance.
- Documented inspection results and compiled quality reports.
- Utilized measurement tools to assess product specifications accurately.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
Childcare Worker
Cobblestone Child Care Centre
Paris
01.2020 - 02.2022
- Maintained cleanliness and organization of play areas and learning spaces.
- Supervised children's activities and ensured a safe environment.
- Developed engaging lesson plans to promote children's developmental skills.
- Communicated with parents about children's progress and daily activities.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.(infants, toddlers, preschoolers, school age)
- Organized age-appropriate activities such as games, crafts, music, and outdoor play.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Administered first aid when necessary or requested by parents and guardians.
Key Holder
Once Upon A Child
Cambridge
01.2018 - 02.2020
- Assisted in training new staff on company policies and customer service standards.
- Managed cash register operations and processed transactions efficiently.
- Organized merchandise displays to enhance the shopping experience for customers.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Collaborated with team members to promote a positive work atmosphere.
Education
Social Work Degree - Social Work
Mohawk College of Applied Arts And Technology
Hamilton04-2020
High School Diploma -
Centre Wellington District Highschool
Fergus, ONSkills
- Quality inspection and attention to detail
- Organizational skills
- Child development strategies
- Customer service and support
- Problem solving
- Effective communication
- Time management
Certification
- CPR Level C
Timeline
Inspector in Quality Assurance and Quality Control
Canadian General Tower
02.2022 - Current
Childcare Worker
Cobblestone Child Care Centre
01.2020 - 02.2022
Key Holder
Once Upon A Child
01.2018 - 02.2020
Social Work Degree - Social Work
Mohawk College of Applied Arts And Technology
High School Diploma -
Centre Wellington District Highschool