Summary
Overview
Work History
Education
Skills
Timeline
Generic
Cortney Boucher

Cortney Boucher

Hamilton,ON

Summary

Organized and resourceful Administrative Professional with over a decade of experience in executive support, operations services, and virtual assistance. Skilled in managing complex schedules, coordinating logistics, and streamlining workflows across dynamic environments. Organized and dependable while managing multiple priorities with a positive attitude. Known for a strong work ethic, attention to detail, and excellent communication skills, I deliver high-level support while fostering positive relationships in both virtual and in-person settings.

Overview

10
10
years of professional experience

Work History

Executive Virtual Assistant

Freelance
06.2023 - Current
  • Travel Coordination: Coordinating complex travel arrangements including flights, accommodations, rental cars, and excursions for individuals and teams.
  • Event Coordination : Handling logistics, scheduling, and communication for smooth event execution.
  • Email & Calendar Management : Efficiently managing inboxes and scheduling to optimize time and productivity.
  • General Admin Support : Handling tasks like PDF management, minute-taking, invoicing, and other administrative duties.
  • Personal Assistance : Coordinating travel, appointments, shopping, and other personal tasks.
  • File Management & Organization : Structuring and organizing digital files for easy access and streamlined workflows.
  • Document Design : Creating visually appealing documents, invitations, and materials that convey key messages effectively.
  • Customer Service Management : Addressing customer inquiries, resolving issues, and ensuring satisfaction.
  • Legal Assistance : Providing support in family law, including legal research, document drafting, and administrative tasks.
  • Transcription : Transcribing audio recordings, meetings, and interviews with accuracy and attention to detail.
  • Research : Conducting thorough research, evaluating sources, and summarizing findings.
  • Data Entry : Accurate data input, database maintenance, and ensuring data integrity across business processes.

Legal Assistant

Law Firm
01.2022 - 02.2023
  • Revised and finalized legal documents, including letters, briefs, memos, pleadings, and appeals.
  • Managed client accounts and records, maintaining confidentiality and discretion.
  • Coordinated attorney schedule and appointments.
  • Familiar with e-filing procedures
  • Engaged in general client interactions, including scheduling and billing.
  • Supported time docketing and invoicing processes.
  • Primary relief coverage for Receptionist in addition to other office projects, as needed.

Administrative Coordinator

SD&A
01.2020 - 02.2022
  • Collaborated on new client inquiries and managed onboarding through all stages.
  • Maintained the intake calendar, ensuring timely and accurate scheduling of meetings.
  • Coordinated administrative tasks to ensure efficient and accurate completion within deadlines.
  • Managed a 7-line phone system and handled two firm email accounts.
  • Greeted and assisted clients, ensuring a positive experience in line with company standards.
  • Logged and managed incoming and outgoing parcels.
  • Oversaw office supply inventory and handled ordering as needed.

Office Coordinator (Contract)

Hilton Hotel & Resorts
01.2019 - 02.2020
  • Housekeeping department of a 450+ room city centre unionized Hotel
  • Opened the office and coordinated daily tasks for team members to ensure smooth operations.
  • Assisted in managing team workflow to maintain productivity and meet deadlines.
  • Maintained reports and documentation as needed.
  • Answered internal and external calls professionally and efficiently.
  • Managed office and departmental inventory, ensuring supplies were well-stocked.
  • Processed payroll time edits for accuracy and compliance.
  • Monitored department staffing levels to ensure proper coverage based on occupancy needs.
  • Collaborate with other departments for other projects
  • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.

Guest Services & Sales

C Hotel by Carmen's
04.2017 - 04.2019
  • Skilled in all shifts, including Night Audit, at a 52-suite luxury boutique hotel & event venue.
  • Assisted with booking reservations, pre-arrival preparations, and guest services to ensure a seamless experience.
  • Delivered exceptional check-in, check-out, and overall guest interactions.
  • Managed administrative tasks, including OTA commissions, event comment cards, and wedding group blocks.
  • Developed and promoted successful sales of Honeymoon Suite romance packages.
  • Gained experience in rate configuration and revenue management.
  • Acted as primary point of contact in the absence of the Front Office Manager and/or Executive Sales Director.
  • Collaborated closely with the Director of Sales, gaining exposure and development in event sales.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Executive Housekeeper (Contract)

Coast Resorts & Hotels
01.2016 - 03.2017
  • Achieved a 95.5% Cleanliness KPI in 2016, ranking 6th overall in the company.
  • Strong understanding of housekeeping operations, including forecasting, budgeting, and proactive problem-solving.
  • Managed the efficient cleaning of 70 guest suites and corporate apartments.
  • Recruited, trained, and supported the continuous development of new team members (Ambassadors).
  • Coordinated suite and public area inspections with leadership team.
  • Managed budget adherence and resource allocation to maintain optimal inventory levels.
  • Delegated tasks, motivated the team, set clear goals, and followed up on internal/external inquiries.
  • Provided formal and informal recognition for team performance, fostering a positive work culture.
  • Set and exceeded departmental goals, including controlling payroll expenses (9%) and achieving Ambassador Satisfaction (95%).

Education

Diploma - Hotel Management

George Brown College
01-2011

Skills

  • Travel Planning & Coordination
  • Meeting & Event Logistics
  • Inventory Coordination
  • Organization
  • Operations Management
  • Critical Thinking
  • Workflow Optimization
  • Data & Document Management
  • Project Management
  • Microsoft Office & Google Suite
  • CRM building and maintenance
  • Client Relations

Timeline

Executive Virtual Assistant

Freelance
06.2023 - Current

Legal Assistant

Law Firm
01.2022 - 02.2023

Administrative Coordinator

SD&A
01.2020 - 02.2022

Office Coordinator (Contract)

Hilton Hotel & Resorts
01.2019 - 02.2020

Guest Services & Sales

C Hotel by Carmen's
04.2017 - 04.2019

Executive Housekeeper (Contract)

Coast Resorts & Hotels
01.2016 - 03.2017

Diploma - Hotel Management

George Brown College
Cortney Boucher