Cortlyne Hicke
Sidney,BC
Summary
Driven by a strong work ethic and exceptional customer service skills, I excelled at Philbrook's Boatyard Ltd, enhancing client satisfaction and fostering repeat business through meticulous interior and exterior detailing. Demonstrated adaptability across roles, significantly reducing waste and improving sales performance. Proven ability in team cooperation and multitasking, committed to safety standards and protocols.
Overview
8
8
years of professional experience
Work History
Marine Detailer
Philbrook's Boatyard Ltd
Sidney, BC
09.2017 - 04.2019
- Washed boats and yachts daily for marine services and maintenance company.
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vessel cleaning process.
- Enhanced client satisfaction by meticulously detailing vessels to meet and exceed expectations.
- Operated buffers, polishers, hoses, vacuums and other equipment to meet service expectations.
- Collaborated with colleagues to troubleshoot challenging detailing projects, resulting in successful outcomes and satisfied clients.
- Detailed interiors of vessels to remove dirt and debris in preparation of client's arrival.
- Cleaned engine and engine compartments with mechanic's cleaning equipment and various cleaning agents to remove grease and grime.
- Maintained a clean and organized workspace, promoting a safe working environment for all team members.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vessels.
- Maintained open communication with supervisors regarding progress updates or potential challenges faced during the detailing process, enabling proactive problem-solving and ensuring client satisfaction.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vessels.
- Developed strong relationships with customers through clear communication and exceptional service, generating repeat business.
- Performed weekly and monthly maintenance of contracted vessels.
- Installation and removal of protective equipment in preparation for other departments.
Shift Supervisor
Wendy's
Victoria, BC
07.2015 - 04.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Responsible for hazardous material cleanup within premises.
- Routine Food Safe practices and preparations.
Bakery Worker
Country Grocer
Victoria, BC
06.2011 - 06.2014
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
- Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
- Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Used utensils and equipment to portion, wrap and display bakery items.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Inspected goods to establish accurate pricing and labeling.
Education
Spectrum Secondary Community School
Victoria, BCSkills
- Customer Service
- Safety Procedures
- Automotive detailing
- Interior Detailing
- Interior and exterior cleaning
- Exterior detailing
- Showroom Maintenance
- Reliable and Responsible
- Honest and Dependable
- Strong Work Ethic
- Adaptable and Flexible
- Productivity and Time Management
- Safety Standards and Protocols
- Team Cooperation
- Conscientious and Detail-Oriented
- Checklists and Recordkeeping
- Communication and Interpersonal Skills
- Multitasking
Languages
English
Full Professional
Timeline
Marine Detailer
Philbrook's Boatyard Ltd
09.2017 - 04.2019
Shift Supervisor
Wendy's
07.2015 - 04.2017
Bakery Worker
Country Grocer
06.2011 - 06.2014
Spectrum Secondary Community School