Corsilla Collins
Box 537, Berwick,NS
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Owner
Sniff Canine Lifestyle Co. (Formerly Ocean Dog)
Berwick, NS
11.2017 - 09.2024
- Designed and manufactured high-quality, handmade pet apparel.
- Managed an online store, including product listings and images, inventory, and supplies.
- Accounts payable and receivable.
- Set pricing structures according to market analytics and emerging trends.
- Managed shop and website SEO (search engine optimization).
Customer Relations Associate
HGS Canada
Kentville, NS
04.2016 - 11.2017
- Provided technical support for Rogers Canada Hi-Speed internet.
- Proficient with Rogers web-based technical support and diagnostic tools.
- Assisted customers with troubleshooting procedures to resolve internet connectivity issues.
- Received recognition as a Rogers Ambassador for exceptional customer service and customer satisfaction surveys.
- Assessed customer needs, offering products and services to maximize sales.
Janitorial Worker
Char-Cleans Janitorial Service
Toronto, ON
02.2010 - 01.2016
- Completed janitorial duties, including clearing clutter and debris, trash collection and disposal, dusting and polishing furniture and fixtures, glass cleaning, sweeping, vacuuming, and buffing floors in common areas.
- Cleaned and sanitized bathrooms, removing soap scum and excess dirt from sinks, toilets and shower areas.
- Handled and stored chemical cleaners in compliance with WHMIS safety and safe handling procedures.
- Maintained stock checklists for inventory control and management.
- Kept clear and concise records of all duties performed on each visit.
Guest Experience and Food Production Worker
Tim Hortons
Etobicoke, ON
01.2007 - 03.2010
- Prepared baked goods including bagels, donuts, cookies, pastries, and breakfast items.
- Properly handled and stored food adhering to food safety policies and procedures.
- Maintained temperature logs and production records, including production times and quantities produced.
- Responsible for keeping a clean and sanitized establishment at the front and back of house.
- Served guests providing excellent customer service.
- Proficient in cash handling, order taking, building orders, and serving customers at the counter and drive-thru.
Education
High School Diploma -
City Adult Learning Centre
Toronto, ON06.2011
Skills
- Exceptional customer service skills
- Organized and efficient
- Problem-solving abilities
- Accounts payable and receivable
- Technical support
- Product branding
- Quality control
- Website design
- Computer skills
- Office 365
- Skilled on various email platforms
- Windows XP/Vista/7/10/11
- Canva
- PowerPoint
Affiliations
- Helping animals in need is a cause dear to my heart. I've spent time volunteering with the Toronto Humane Society and Kings County SPCA. Some of my duties included caring for rescued and abandoned animals. Specializing in the rehabilitation of abused and neglected dogs with behaviour challenges.
References
Available upon request.
Timeline
Owner
Sniff Canine Lifestyle Co. (Formerly Ocean Dog)
11.2017 - 09.2024
Customer Relations Associate
HGS Canada
04.2016 - 11.2017
Janitorial Worker
Char-Cleans Janitorial Service
02.2010 - 01.2016
Guest Experience and Food Production Worker
Tim Hortons
01.2007 - 03.2010
High School Diploma -
City Adult Learning Centre