Dynamic and results-driven professional with extensive experience at Wendy's, excelling in operational efficiency and staff training. Proven track record in enhancing customer service and ensuring food safety compliance. Adept at problem-solving and leading teams to achieve sales goals while maintaining high standards of cleanliness and organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Crew Member
WRC Wemdys
Victoria, British Columbia
12.2019 - Current
Maintained cleanliness and organization of workstations throughout shifts.
Assisted team members during peak service times to ensure smooth operations.
Communicated effectively with team to coordinate service and kitchen tasks.
Adhered to food safety regulations and sanitation practices consistently.
Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Maintained organized storage areas for food products, beverages and restaurant supplies.
Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Adhered to health department regulations regarding food handling procedures.
Store Manager
Wendys
Victoria, British Columbia
08.2014 - Current
Trained and coached staff on customer service and food safety standards.
Oversaw inventory management and controlled stock levels effectively.
Implemented store policies and procedures to enhance operational efficiency.
Conducted regular inspections to maintain cleanliness and safety standards.
Resolved customer complaints promptly and professionally to ensure satisfaction.
Recruited, trained and supervised new employees.
Conducted daily store operations, including opening and closing procedures and cash handling.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Updated and maintained store signage and displays.
Ensured compliance with safety regulations and company policies.
Strengthened work flow productivity by hiring, managing and developing top talent.
Established store tactics and strategies to achieve operational performance and sales goals.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Identified opportunities for cost savings through waste reduction initiatives.
Analyzed sales data to identify trends and adjust strategies accordingly.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Line Cook And Prep
Panago Pizza
Victoria, British Columbia
05.2020 - 06.2025
Prepared pizzas and menu items according to established recipes and standards.
Operated kitchen equipment safely and efficiently during busy shifts.
Maintained cleanliness and organization of workstations throughout the day.
Collaborated with team members to ensure timely food preparation and service.
Followed health and safety regulations to promote a safe kitchen environment.
Communicated effectively with front-of-house staff to coordinate orders smoothly.
Adapted quickly to changing menus and special requests from customers.
Cooked multiple orders simultaneously during busy periods.
Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Set up workstations with needed ingredients, utensils and cooking equipment.
Followed proper food handling methods and maintained correct temperature of food products.
Cleaned food preparation areas, cooking surfaces, and utensils.