Results-driven UPS professional with 21 of experience in delivery operations and customer service. Skilled in team leadership, training, and process improvement with a proven ability to enhance efficiency, streamline operations, and resolve challenges under pressure. Recognized for dependability, adaptability, and strong communication skills, with the leadership expertise to excel in a management role.
Operations & Process Improvement
Customer Relations & Service Excellence
Safety & Compliance Management
Performance Metrics & Goal Achievement
Leadership & Team Development
Problem Solving & Decision Making