Corrine Niles
Mississauga,ON
Summary
Reliable and dedicated customer service and administrative professional with over 7 years of experience managing client relationships, leading teams, and performing high-volume data entry. Skilled in resolving customer issues, processing transactions securely, and improving operational efficiency. Seeking a full-time position where I can apply my skills and contribute to the success of a growing organization.
Overview
8
8
years of professional experience
Work History
Sales/Customer Service Manager
XeMODeX Inc
Mississauga, Canada
09.2023 - 08.2024
- Supervised a team of 4 employees to ensure exceptional customer service and team productivity
- Resolved customer issues with professionalism, ensuring timely and effective solutions
- Compiled and created end-of-month sales and employee performance reports
- Conducted semi-annual employee reviews and performance follow-ups
- Processed customer refunds through PayPal and credit card systems
Sales/Customer Service Representative
XeMODeX Inc
Mississauga, Canada
01.2019 - 08.2022
- Fulfilled customer orders via phone and email, ensuring accuracy and satisfaction
- Entered transactions and processed credit card payments using QuickBooks and Bambora
- Maintained customer confidentiality and secure handling of financial data
- Trained and supported onboarding of new hires on procedures and systems
Cash Lead
JYSK
Brampton, Canada
11.2017 - 01.2019
- Delivered efficient and courteous customer service at checkout and return counters
- Managed the cash office: opening/closing duties, daily deposits, and cash reconciliation
- Supervised department workflow, coached staff, and enforced store policies
Order Entry Representative
TCC Office Supplies
Mississauga, Canada
01.2017 - 08.2017
- Managed phone, email, and in-person orders, ensuring accuracy and prompt delivery
- Coordinated logistics with in-house drivers and third-party carriers (UPS, FedEx)
- Processed payments securely via cheque, cash, and credit card
Education
High School Diploma -
Brampton Centennial Secondary School
Brampton, ON06-2011
Skills
- Exceptional verbal and written customer service
- Problem-solving and conflict resolution
- Data entry and transaction processing
- Time management and task prioritization
- Strong organizational abilities
- Adaptability in fast-paced environments
Timeline
Sales/Customer Service Manager
XeMODeX Inc
09.2023 - 08.2024
Sales/Customer Service Representative
XeMODeX Inc
01.2019 - 08.2022
Cash Lead
JYSK
11.2017 - 01.2019
Order Entry Representative
TCC Office Supplies
01.2017 - 08.2017
High School Diploma -
Brampton Centennial Secondary School