CORRINA ANAYA
Santa Clarita
Summary
I am a hardworking, accomplished and flexible team player with the proven ability to thrive in dynamic work settings. I provide exceptional customer service, especially when faced with a client concern, ensuring to strive for optimal outcomes for both client families and the organization. With a quick grasp on new concepts and a positive mindset, I readily embrace challenges and opportunities to learn. My greatest strengths lie being detail-oriented, organized, excellent customer service and leadership abilities which I am eager to apply in any role I’m in.
Overview
13
13
years of professional experience
Work History
Service Arrangements- Records
Forest Lawn Memorial Park
Los Angeles
07.2024 - Current
- Work closely with families to verify and update by completing a change of name/address.
- Entered and updated records in the database to maintain accurate information.
- Ensured accuracy by completing final checks for upcoming services.
- Complete all records of new names for upcoming appointments.
- Worked with internet desk and counseling to collect required documents for services.
Floral Designer
Forest Lawn Memorial Park
Los Angeles
08.2021 - 05.2024
- Managed floral inventory and supplies to ensure availability for customer needs.
- Guided customers in floral selection and design to create personalized arrangements.
- Ordered and maintained floral inventory and supplies.
- Ordered supplies from wholesalers to maintain adequate stock levels in the store.
- Coordinated with wholesalers to maintain optimal stock levels for store operations.
- Achieved cost-savings by developing functional solutions to problems.
- Worked with cross-functional teams to achieve goals.
Flower Shop Representative
Forest Lawn Memorial Park
Los Angeles
04.2017 - 08.2021
- Assist families through the arrangement process for flowers and help create orders that best fit their needs and requests
- Answer phones and help families with any inquiries and concerns regarding contracts, payments and service information, while protecting the privacy of the decedent
- Process daily cash report in a timely matter, carefully process customer payments, handle multiple transactions throughout the day with exceptional accuracy
- Organize and maintain both physical and digital payment documentation for accurate filing and to comply with record keeping requirements
- Price inventory and organize displays in the flower shop, while balancing assisting as a cashier, and taking phone calls.
Teller
MONEY MART CHECK CASHING
Burbank
08.2015 - 04.2017
- Helped customers open and close accounts, apply for loans and make sound financial decisions
- Balanced daily cash deposits and vault inventory with zero error rate, verified amounts and integrity of every check or funds transfer
- Processed cash withdrawals accurately and efficiently, while always providing excellent customer service
- Loaded consumer loan applications into Software program.
Grocery Cashier
SUPER A FOODS
Los Angeles
09.2013 - 08.2015
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
- Processed customer payments quickly and returned exact change and receipts
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store
- Stayed up to date on current item discounts to support promotions.
Education
High School Diploma -
Alliance Tennenbaum Family Technology
Los Angeles, CASkills
- Computer Work Programs- HMIS, Salesforce, MA
- Excellent Customer Service
- Customer-Focused Approach
- Attention to detail
- Problem solving
- Time Management
- Team Collaboration
- Adaptability
- Professionalism
- Work Ethic
Languages
English
Timeline
Service Arrangements- Records
Forest Lawn Memorial Park
07.2024 - Current
Floral Designer
Forest Lawn Memorial Park
08.2021 - 05.2024
Flower Shop Representative
Forest Lawn Memorial Park
04.2017 - 08.2021
Teller
MONEY MART CHECK CASHING
08.2015 - 04.2017
Grocery Cashier
SUPER A FOODS
09.2013 - 08.2015
High School Diploma -
Alliance Tennenbaum Family Technology