Corrie Rees-Jones
Customer Service Representative/ Call Center Agent
Toronto,ON
Summary
Customer Service Representative/ Call Center Agent
Overview
1
1
Certification
11
11
years of professional experience
Work History
Cashier/Customer Service
Loblaws
01.2023 - 01.2025
- Processed Food orders using cash and deb an frebit and credit
Virtual Call Center Agent
Perfect Solutions
01.2022 - 01.2023
- Carried out day-to-day duties accurately and efficiently.
- Contacted small businesses and residential home owners by phone within Canada and the US.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted quantitative research, which involved the collection of numerical and statistical data as well as consumer ideas opinions, perceptions and attitudes.
- Ensured availability of appropriate telephone and computer equipment to conduct virtual work accordance with the requirement and needs of the company.
Administrative Assistant
Work Right Health & Safety Training
01.2016 - 01.2018
- Greeted clients at front desk answered telephone transferred calls and wrote down messages.
- Assisted with variety of office duties including emailing, faxing and filing memos and other documents to staff, clients and community service partners.
- Interviewed clients to obtain employment history, educational background and career goals to assess their employment and training related needs.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions, as well as handled correspondence.
- Managed time during the course of the workshops to ensure that the lesson plan were on track.
- Preformed a variety of data entry duties such as, compiling and sorting documents and entering data by alphabetical & numeric information according ti the required format
Call Center Agent
Numeris
01.2014 - 01.2016
- Answered customer queries, solved problems and provided detailed product information.
- Provided admin support IT the sales team, ensuring all sales and services objectives were met.
- Worked with new customers in the development of new accounts and generated repeat business through successful client follow-up.
- Wrote new scripts and developed fresh rebuttals regularly for optimizing customer contact
- Demonstrated respect, friendliness and willingness to help whenever needed
Education
Transition to Post Secondary Education -
George Brown College
Toronto, ON01-2018
Customer Service Call Centre Certificate - undefined
JVC
Toronto, ON01-2011
Microsoft Office 2003 Certificate - undefined
ACCESS
Toronto, ON01-2010
Office Administration Certificate - undefined
Centennial College
Toronto, ON01-1999
Skills
Energetic and motivated Customer Service Representative with exceptional communication and organizational skills and natural ability to develop a strong rapport with client and co-workers
Experienced in effectively and professional interacting with customers over the phone providing clear concise information actively listening, and offering appropriate solutions
Well versed at performing data entry and administrative duties including data management and analysis as well as organizing the fills to ensure a user- friendly system
Excellent in managing multiple phone lines, handling high call volumes and effectively prioritizing tasks to meet service standards to maintain productivity
Certification
Transition to Post Secondary Education- George Brown College Toronto ON- 2018, Customer Service Call Centre Certificate – JVC Toronto ON -2011, Microsoft Office 2003 Certificate – ACCESS Toronto ON – 2010, Office Administration Certificate –Centennial College Toronto ON -1999.
Timeline
Cashier/Customer Service
Loblaws
01.2023 - 01.2025
Virtual Call Center Agent
Perfect Solutions
01.2022 - 01.2023
Administrative Assistant
Work Right Health & Safety Training
01.2016 - 01.2018
Call Center Agent
Numeris
01.2014 - 01.2016
Office Administration Certificate - undefined
Centennial College
Microsoft Office 2003 Certificate - undefined
ACCESS
Customer Service Call Centre Certificate - undefined
JVC
Transition to Post Secondary Education -
George Brown College