Corrie Eves
Calgary,Alberta
Summary
Dynamic IT Professional with 17 years' expertise in spearheading business process optimizations. Adept in Agile methodologies and recognized as a Certified Scrum Master. Proficient in SharePoint design, leveraging its capabilities to architect robust solutions. Known for engineering innovative technological advancements that drive operational efficiency and elevate user experiences.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Business Systems Analyst
Sovereign General Insurance
01.2022 - Current
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Developed customized reports, and complex dashboards to summarize and present data in visually appealing format and track business performance metrics.
- Facilitated, collaborated, and liaised with developers, analysts, vendors and product owners to expedite incident resolutions within 85 percent SLA metrics.
- Identified needed business improvements, cost saving measures and determined appropriate systems required to implement solutions.
- Identified issues, analyzed information and provided solutions to problems within ten different business applications to identify root causes of problems and recommend corrective actions.
- Designed and published internal SharePoint sites
- Worked effectively in fast-paced environments.
IT Analyst
Emerson Electric
01.2013 - 01.2022
- Technical Team lead of three member IT support team
- Effectively managed training and onboarding of new coworkers for multi region three hundred member team of engineers.
- Liaised between customers, vendors, and engineering teams as expert technical support resource on diverse business application set.
- SharePoint design, including onboarding/offboarding site design, implementation, and power apps workflow
- Facilitated and gathered requirements to develop and maintain business continuity plans as well as negotiation of contracts between vendors and senior management.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Re-engineered existing computer systems to promote ease-of-use and improve system security. Inside of two weeks deployed over one hundred and fifty new laptops.
- Collaborated with upper management to drive strategy and implement new processes.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
Technical Support Specialist
Patterson Canada Technology
01.2012 - 01.2013
- Customer facing support of business management software, small office network and diagnostic imaging equipment for more than one hundred dental offices with consistent positive reviews of more than fifty tickets per day.
- Actively administrated security patches and change management, and deployed and evaluated back-office servers using MDM and software center.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
IT Specialist, Team Lead
AMPM Services
01.2003 - 01.2012
- As the leader of a ten-person team, I spearheaded team direction, provided comprehensive training, and contributed significantly to our collective knowledge base.
- As a Project Coordinator overseeing the establishment of one hundred new Co-op gas station stores, my responsibilities included orchestrating technical arrangements, providing managerial support, and ensuring timely deployment of teams. This encompassed managing travel logistics, coordinating schedules, and delivering technical assistance to hardware technicians during installation processes.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes and UAT testing with customers
- Collaborated with vendors to source replacement components and resolve complex issues. Configured hardware, devices, and software for workstation setup.
Hotel Night Auditor, Restaurant Manager
Executive Inn
01.1999 - 01.2002
- As the evening manager, server shifts were overseen, encompassing forecasting, budgeting, reporting, staff scheduling, time and attendance tracking, compliance, payroll administration, vacation and leave planning, and task delegation.
- Was instrumental in initiating and enabling the internal transition from manual to digital procedures for the hotel system.
- Addressed technical issues with the Squirrel Point of Sale System. Investigated auditing discrepancies through reconciling cash drops and credit card transactions, while also managing daily account balancing.
Store Manager
Safety Supply
01.1998 - 01.1999
- Managed three store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Prospected for new business through outside sales calls, solicitation, networking and cold-calling successfully hitting sales targets.
Education
Business Administration -
Red Deer College
Skills
- Agile and Scrum methodologies
- Project organization and planning
- Process Improvement and Automation
- Team leadership/Shift management
- Requirements gathering
- Vendor management
- Business Development
- User Acceptance Testing
- Requirements Gathering
- Workflow Analysis
- Power BI/Pivot Tables
- Personnel Training
- Research and analysis
- Mobile Device Management - In-Tune Azure
- SharePoint administration and design
- Production Support/Advanced application support
- Server and end point administration
- Active Directory Administration
- O365 Cloud Migration
- SQL, VBS scripting
- Root Cause Analysis
- Stakeholder Relations
- Cross-Functional Collaboration
- Technology Implementation
- Sales proficiency
Certification
- Certified Scrum Master
- DevOps Foundations
- Microsoft Desktop Certification
- A+
- Comp TIA Network+
- ITIL V4
- Standard First Aid
- WHMIS
- CCOHS
- Working on CBAP
- Working on CCNA
Other
Toastmasters
Personal Information
Title: Certified Scrum Master
Volunteer Experience
- Health & Safety Committee Co-Chair 2yrs
- Girl Guide Leader 6yrs
Timeline
Business Systems Analyst
Sovereign General Insurance
01.2022 - Current
IT Analyst
Emerson Electric
01.2013 - 01.2022
Technical Support Specialist
Patterson Canada Technology
01.2012 - 01.2013
IT Specialist, Team Lead
AMPM Services
01.2003 - 01.2012
Hotel Night Auditor, Restaurant Manager
Executive Inn
01.1999 - 01.2002
Store Manager
Safety Supply
01.1998 - 01.1999
Business Administration -
Red Deer College
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