Corrie Carter

Provided exceptional front-line support via live chat, email, and phone while effectively managing customer inquiries and resolving issues promptly. Focused on enhancing the customer experience with a keen attention to detail and high-quality service.

• Managed customer escalations, resolving complex complaints related to product issues, service dissatisfaction, and order discrepancies.

• Collaborated with cross-functional teams and leadership to address and resolve customer concerns efficiently. • Developed advanced problem-solving abilities, troubleshooting technical issues and ensuring swift resolutions.

• Leveraged SaaS tools such as Slack and Microsoft 365 to manage customer orders and inquiries, enhancing team productivity and customer satisfaction.

• Proficiently handled multi-channel customer support (email, chat, phone) using Zendesk.

• Stayed current with industry trends, providing customers with up-to-date product information and recommendations.

• Trained and mentored teams on new SOPs, ensuring seamless integration and adherence to company guidelines.

• Managed a portfolio of overdue accounts, ensuring timely collection and minimizing bad debt.

• Coordinated daily logistics operations, ensuring on-time deliveries through efficient inbound and outbound shipment management.

• Assisted with warranty claims, returns, and exchanges, ensuring compliance with company policies.

• Utilized data analysis tools to identify fraud patterns and implemented proactive measures to reduce risks

Managed high volumes of inbound and outbound customer calls, live chats, and web ticket inquiries, delivering exceptional technical support and ensuring positive customer interactions.

• Created and managed customer bookings for cruises, airfare, and hotel accommodations, ensuring all details were accurately entered and confirmed.

• Handled special requests, customized travel packages, and coordinated excursions, transfers, and overall travel arrangements.

• Maintained detailed logs of all customer interactions, inquiries, and resolutions, ensuring compliance with company standards.

• Recognized urgent issues and escalated them to the appropriate teams for immediate resolution.

• Consistently met or exceeded quality assurance and customer satisfaction goals.