Cornelous Gardner
Rancho Cucamonga
Summary
Dependable professional holding a Class A commercial driver's license with extensive experience in safe, customer-oriented product delivery across diverse truck types. Demonstrated ability to tackle trucking challenges effectively while maintaining a strong focus on timely and intact deliveries. Mechanically inclined with a proven track record of reliability and resourcefulness on the road.
Overview
7
7
years of professional experience
Work History
Class A CDL Driver
Community Action Partnership
San Bernardino
04.2020 - Current
- Operated Class A vehicles to transport clients and supplies efficiently.
- Conducted pre-trip and post-trip vehicle inspections for safety compliance.
- Maintained accurate logs of mileage, fuel use, and delivery schedules.
- Coordinated with team members to ensure timely service delivery to community partners.
- Adhered to all traffic laws and safety regulations during operations.
- Assisted in loading and unloading materials at various locations safely.
- Communicated effectively with management regarding route changes and issues.
- Provided excellent customer service while interacting with clients during deliveries.
- Provided courteous customer service during pickups and deliveries of goods.
- Completed paperwork accurately in a timely manner.
- Adhered to company policies including hours of service limitations and hazardous materials transport regulations.
- Inspected brakes, lights, tires, fuel levels and other important parts to maintain operational safety on the road.
- Maneuvered equipment expertly and safely in areas with obstacles and limited space without injury or damage to equipment or products.
- Verified customer orders arrived on time and in top-quality condition, corresponded precisely to initial order and met with complete customer satisfaction.
- Delivered and unloaded products at designated location at customer site using tractor-trailers, ramps, lift gates, pallet jacks and load bars.
- Reported any mechanical issues or damages to management promptly.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
Customer Service Representative
Kelly Services
San Bernardino
03.2019 - 04.2020
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and provided accurate information on services.
- Collaborated with team members to improve service delivery processes.
- Documented customer interactions in the tracking system for future reference.
- Handled escalated complaints with professionalism and empathy.
- Conducted follow-up calls to ensure customer satisfaction post-interaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
High School Diploma -
Pacific High School
San Bernardino, CA06-2000
Skills
- Vehicle maintenance and repair
- Basic mechanical skills
- Trailer coupling and uncoupling
- Pretrip inspections
- Load securement
- Route planning expertise
- Defensive driving techniques
- Flexible schedule availability
- Fuel-efficient driving
- Strong work ethic
- Vehicle inspection
- Class A commercial Driver's license
- Cargo handling
- Self-motivation and discipline
- Clean MVR
- Physical stamina and strength
- Delivery scheduling
- Mechanical tools
- Basic computer literacy
- Safe driving
Timeline
Class A CDL Driver
Community Action Partnership
04.2020 - Current
Customer Service Representative
Kelly Services
03.2019 - 04.2020
High School Diploma -
Pacific High School
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