Cornelio Friesen
Luskville,QC
Summary
Results-driven General Manager with expertise in project management, strategic planning, and quality control. Proven ability to enhance operational efficiency and foster long-term client relationships.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
General Manager
FRC construction Inc
Ottawa, Ontario
2017 - 11.2025
- Directed daily operations and coordinated project schedules for construction teams.
- Ensured compliance with safety regulations and industry standards on job sites.
- Collaborated with clients to define project requirements and expectations effectively.
- Oversaw quality control processes to maintain high construction standards throughout projects.
- Facilitated communication between contractors, suppliers, and internal teams for smooth operations.
- Developed strategic plans to enhance operational efficiency and project delivery timelines.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Trained employees on duties, policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Owner/Operator
Friesen Windows
Winnipeg, Manitoba
2009 - 2017
- Oversaw quality control to ensure product standards and customer satisfaction.
- Coordinated scheduling for project timelines and resource allocation.
- Trained staff on safety protocols and operational procedures.
- Developed relationships with suppliers for materials procurement and logistics.
- Implemented process improvements to enhance workflow efficiency in production.
- Handled customer inquiries and provided solutions for service issues.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Set pricing structures according to market analytics and emerging trends.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Established pricing models that balanced competitiveness with profitability goals.
Education
Carpentry
West Broadway Development
Winnipeg, MB01-2004
High School Diploma -
Morris School
Morris, MBSkills
- Project management
- Budgeting
- Quality control
- Strategic planning
- Safety compliance
- Customer relationship management
- Problem solving
- Time management
- Decision making
- Sales
- Effective leader
- Motivation
- Interpersonal skills
- Customer experiences
- Leader
- Verbal and written communication
- Leadership
Languages
German
Professional
Certification
red seal carpentry
Timeline
General Manager
FRC construction Inc
2017 - 11.2025
Owner/Operator
Friesen Windows
2009 - 2017
Carpentry
West Broadway Development
High School Diploma -
Morris School