CORNELIE AKOSSIWAH ADZAMEGA
Staffy Health
Mississauga,ON
1
Certification
4
years of professional experience
Client-focused Experience Representative with strong experience in client relationship management, conflict resolution, and service coordination. Adept at communicating clearly, understanding client needs, maintaining accurate schedules and records, and delivering customized solutions that enhance satisfaction and loyalty. Highly organized, detail-oriented, and committed to ensuring timely, efficient, and high-quality client service.
Work History
Client Experience Specialist
3 Years 9 Months- Supported interdisciplinary collaboration by communicating client care needs and sharing insights with the Clinical Leader and Lifestyle Advisor to improve service delivery.
- Supported the clinical Leader in developing care schedules and assigning qualified field employees based on client needs,contributing to cohesive and highly-quality service delivery.
- Called and communicated schedules with field employees on a timely manner that ensured transparency and teamwork.
- Supported integrity of team work through accurate data entry and effective confidentiality standards.
- Tracked client requests in CRM systems, ensuring accurate case documentation and follow-up.
- Identified recurring service gaps and recommended process improvements to reduce friction.
- Provided training and onboarding support to Client Experience Coordinators and new field employees while participating in client and employee satisfaction initiatives to promote continuous improvement.
- Managed client feedback by receiving, documenting, addressing, and escalating compliments, concerns, and complaints to the Clinical Leader and Operational Supervisor
Education
Associate of Arts - Social Work
Personal Support Worker - Healthcare
Medical Terminology - Health Administration
Skills
Exceptional communication(written and verbal)
Teamwork and collaboration
Time management
Multitasking
Strong organization
CRM software
Alaya care and UKG system experience
Certification
- Personal Support Worker Certificate.
- Social Service Worker-Diploma
- Medical Terminology- Certificate
- Valid Vulnerable Sector Check
Timeline
Client Experience Specialist
Staffy Health
02.2022 - 11.2025Read More
Sheridan College
Associate of Arts from Social Work
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Trios College
Personal Support Worker from Healthcare
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Allison Learning
Medical Terminology from Health Administration
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