Corinne Adole Messavussu
Montreal,QC
Summary
Successful Customer Service Representative with 8 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
8
8
years of professional experience
Work History
Bilangual Customer Service Professional
Manulife Insurance
06.2023 - Current
- Assisted customers by answering questions and responding to inquiries.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Responded to customer calls and emails to answer questions about products and services.
- Established trust with customers through transparent communication, providing honest assessments of situations and setting realistic expectations for resolution timelines.
- Recognized by management for consistently surpassing performance targets and demonstrating a strong commitment to the organization''s customer-centric values.
- Contributed to team success by sharing knowledge of product updates, policy changes, and industry trends with colleagues.
- Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
Cornershop Delivery
Self Work
06.2021 - Current
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Secured merchandise, avoiding damage during transportation.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Achieved consistently high customer scores due to exceptional service.
- Picked up clients from specific locations to transport and drop off at destinations.
- Delivered customer orders and collected payments to keep accounts current.
BILINGUAL SALES REPRESENTATIVE (Inbound/Outbound)
NORDIA INC
12.2018 - 06.2022
- Sourcing new prospects and sales leads through inbound referrals, outbound sales calls and thoughtful messages
- Identifying new sales opportunities by researching markets
- Understanding customers’ requirements and presenting your Bell Business products’ attributes to fit their needs
- Answering the prospect’s queries and sending them all the development-related details via email or message
- Processing orders of new service contracts and onboarding customers in AS400 database
- Processing Billing credits
- Ensuring safe delivery of product and acquisition of services and customer satisfaction through after-sales services
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
EMPIRE LIFE
12.2017 - 11.2018
- Customer service over the phone and in email to Group Plan Administrators based on a predefined work schedule with some flexibility
- Accountable for providing service excellence through personal, accurate, professional, courteous resolution of inquiries to our, plan administrators
- Utilizing internal processes and job aids to creatively provide solutions and resolution band minimize escalations
- Responsible for meeting and or exceeding individual performance targets as they relate to the business units’ customer service targets
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled translation calls with open and clear communication skills to quickly get to root of each issue.
BILINGUAL CUSTOMER SERVICE CONSULTANT
ROGERS COMMUNICATIONS
02.2016 - 12.2017
- Provide world class customer service when handling incoming calls
- Listen to customers, analyze their needs and offer adapted solutions
- Promote Rogers products and services
- Take appropriate action to efficiently resolve issues
- Identify customers need for additional Rogers's products and services
- Take accountability to solve issues from beginning to end
- Meet established productivity objectives
- Receive and incorporate feedback to improve personal and business performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Ecole Secondaire D'Anjou
06.2013
AEC Certification - Cybersecurity Intensive Program
Masterschool
Skills
- Sales
- Account management
- Strong communication
- Customer relationship management
- Salesforce order entry, maintenance and refund processing
- Superior organizational skills
- Expertise in cold calling
- Self-motivated
- Team Member Motivation
- Processing Payments
- Effective Customer Upselling
- Conflict Resolution
- Critical Thinking
- Planning & Organizing
- Computer Skills
- Microsoft Office
- De-Escalation Techniques
Languages
English
Native/ Bilingual
French
Native or Bilingual
Read/Write
I love to read and write on my personal time, one of my passion.
Timeline
Bilangual Customer Service Professional
Manulife Insurance
06.2023 - Current
Cornershop Delivery
Self Work
06.2021 - Current
BILINGUAL SALES REPRESENTATIVE (Inbound/Outbound)
NORDIA INC
12.2018 - 06.2022
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
EMPIRE LIFE
12.2017 - 11.2018
BILINGUAL CUSTOMER SERVICE CONSULTANT
ROGERS COMMUNICATIONS
02.2016 - 12.2017
High School Diploma -
Ecole Secondaire D'Anjou
AEC Certification - Cybersecurity Intensive Program
Masterschool
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