Corinne Wervin
Summary
Excellent work ethic, reliable, responsible and self-motivated Organized, dedicated, worked under strict deadline schedules Detail-oriented, problem solver and team player with a strong sense of responsibility and self-motivation Equally effective working independently and as a team member Knowledge in accounting, switchboard operation, filing, faxing and data entry
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
26
26
years of professional experience
Work History
CSR - Customer Service Representative
SAS Strategic Alarm Systems
01.2020 - 03.2025
- Took calls from our customers and resolved their issues.
- Took care of customers alarm systems, scheduled technicians across Canada.
- Trained new staff, processed false alarms, permits.
Alarm Dispatcher
SecurTek Monitoring Solutions
04.2016 - 10.2019
- Monitoring alarm systems.
- Inbound and out bound calls to customers.
- Dispatching Police, Fire, EMS, or Guard services.
- Computer skills.
Skybridge Marketing
01.2005 - 01.2008
Business / Residential Cleaner
Steadfast Cleaning Services
01.2005 - 12.2005
Bingo Manager
McPhillips Street Station
01.1999 - 01.2004
- Explained rules of games to patrons and ensure that rules are followed.
- Responsible for staff operating the bingo and keno areas.
- Calculated and paid out winning bets and jackpots; collect losing bets and maintained related reports.
- Determined winners or announced winning numbers.
- Resolved problems that arise, such as patrons' complaints and work-related issues.
- Conducted all duties as supervisor and acting manager on the casino floor.
Education
Some high school -
Skills
- Computer Skills
- Microsoft Outlook
- Data Entry
- Residential Cleaning
- Cleaning Experience
- Quick decision making
- Situational awareness
- Dispatch software
- Public safety
- Data entry proficiency
- Incident reporting
Skills And Experience
Courteously greeted customers and provided excellent customer service, Operation of computerized cash register, Weekly product orders, Daily cash outs and balancing of books, Key holder, Conducted all duties as supervisor, Effectively handling difficult and stressful situations and successfully resolved conflicts, Assisted with duties with Canada Post, Courteously answered 20 -100 calls per day in a busy call centre, Processed orders and recorded customer information; including name, phone number, address, product number and identification code, Effectively handled difficult and stressful situations and successfully resolved conflicts, Assisted customers in locating desired products or alternatives, Explained different shipment options and costs, Trained workers in job duties and company policies, Operated industrial vacuum cleaners to remove scraps, dirt, heavy debris and other refuse, Washed windows, interior walls and ceilings, Emptied trash cans and other waste containers, Swept, mopped, scrubbed and waxed hallways, floors and stairs, Cleaned and disinfected washrooms and fixtures, Contacted tradesperson for major repairs, Made beds, cleaned inside and out fridges and stoves, Explained rules of games to patrons and ensure that rules are followed, Responsible for staff operating the bingo and keno areas, Calculated and paid out winning bets and jackpots; collect losing bets and maintained related reports, Determined winners or announced winning numbers, Resolved problems that arise, such as patrons' complaints and work-related issues, Conducted all duties as supervisor and acting manager on the casino floor
Languages
English
Native or Bilingual
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Volunteering
- Gardening
- Camping
- Swimming
- DIY and Home Improvement
- Reading
- Personal Development and Self-Improvement
Timeline
CSR - Customer Service Representative
SAS Strategic Alarm Systems
01.2020 - 03.2025
Alarm Dispatcher
SecurTek Monitoring Solutions
04.2016 - 10.2019
Skybridge Marketing
01.2005 - 01.2008
Business / Residential Cleaner
Steadfast Cleaning Services
01.2005 - 12.2005
Bingo Manager
McPhillips Street Station
01.1999 - 01.2004
Some high school -
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