Corinne Posvar
Manteca
Summary
I offer a strong foundation in customer service and administrative skills, and am eager to grow and develop in an insurance sales environment. I bring ability to quickly learn and apply relevant insurance knowledge while excelling in sales and client communication. I am ready to use and develop analytical and organizational skills in an Insurance Account Representative role.
Overview
2
2
years of professional experience
Work History
Insurance Account Representative
State Farm Lucy Moreno
07.2023 - 03.2025
- Learned and utilized insurance software to track policy changes and updates effectively.
- Participated in training sessions to build knowledge of industry standards and best practices in insurance services.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Assisted clients in navigating complex policy language, ensuring thorough understanding of coverage details and benefits provided by their plans.
- Provided exceptional customer service through clear communication, proactive problem-solving, and personalized support during the claims process.
- Contributed to a positive work environment by collaborating effectively with team members and sharing best practices for enhanced service delivery.
- Maintained detailed records of client interactions, policy changes, and claim statuses for seamless account management and reporting purposes.
- Built strong relationships with clients, resulting in a high level of trust and numerous referrals for new business.
- Assisted team members in phone calls, text messages, payment inquires, and Evidence of Insurance Requests.
Insurance Account Representative
State Farm Donald Widmer
02.2023 - 06.2023
- Assisted clients with insurance policy inquiries and provided accurate information on coverage options.
- Supported the processing of new insurance applications, ensuring compliance with company guidelines.
- Collaborated with team members to streamline client communication and improve response times.
- Maintained organized records of client interactions and policy documents for efficient retrieval.
- Developed familiarity with various insurance products to enhance customer support capabilities.
- Adapted quickly to changes in procedures and regulations impacting client account management.
- Assisted team members in phone calls, text messages, walk-in, payment inquires, and Evidence of Insurance Requests from multiple companies.
Education
High School Diploma -
East Union High School
Manteca, CA 05-2019
Skills
- Goal-oriented mindset
- Insurance products
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team leadership
- Verbal and written communication
- Customer engagement
- Task prioritization
- Goal setting
- Professionalism
Timeline
Insurance Account Representative
State Farm Lucy Moreno
07.2023 - 03.2025
Insurance Account Representative
State Farm Donald Widmer
02.2023 - 06.2023
High School Diploma -
East Union High School