Hi, I’m
Corinna Yuill
Riverview,NB
Overview
16
years of professional experience
Work History
Coverdale Veterinary HospitalNew Brunswick
Veterinary Assistant/Receptionist
09.2019 - 10.2025
Job overview
- Oversaw development and management of systems aimed at optimizing medication dispensing and refill operations.
- Executed 'fear free' methodologies to transform pet care practices, fostering a compassionate environment for animals and their families.
- Coordinated comprehensive patient care, including laser treatments, nail trims, and support during blood work and radiography sessions.
- Execution of individualized care and treatment plans for hospitalized patients, ensuring adherence to veterinarian guidelines.
- Executed tasks independently from home and hospital environments, utilizing critical thinking and good judgment to deliver successful results.
- Executed daily cash handling tasks, focusing on secure and efficient deposit procedures to safeguard financial assets.
- Inventory management and order fulfillment activities to maintain operational efficiency and service quality in the clinic.
- Collaborated with veterinary team to provide humane end-of-life care, focusing on comfort and dignity for each animal.
- Attended and contributed to industry-relevant seminars, fostering continuous professional growth and development.
- Performed comprehensive grooming and bathing tasks, ensuring animals consistently met established hygiene and appearance benchmarks.
- Executed prompt first aid and life-saving measures during emergencies, strictly following veterinary guidelines.
- Evaluated and addressed the needs of animals throughout treatment and recovery, prioritizing their comfort and fostering optimal healing.
- Administered and monitored medication and vaccination protocols, ensuring adherence to veterinarian guidelines for improved patient care.
Riverview Animal HospitalRiverview, NB
Veterinary Assistant/Receptionist
06.2017 - 08.2019
Job overview
- Facilitated improved emergency animal hospital visits by delivering outstanding customer service and demonstrating empathy during critical situations.
- Developed and delivered specialized training programs focusing on empathetic and kind communication in emergency call centers.
- Oversaw maintenance of precise medical records and documentation, enhancing continuity of patient care.
- Delivered educational sessions for pet owners focusing on essential care, nutrition, and preventive health strategies.
- Instructed new employees on operational protocols, effective equipment, and high standards of customer service.
- Coordinated front desk activities and communication with veterinary staff to ensure seamless customer service delivery.
- Collaborated with veterinary professionals to assess and address emergency situations, implementing effective first aid process.
- Participated in professional development activities, including seminars and workshops, to stay updated on current industry standards and practices.
- Utilized stress-reduction strategies to enhance comfort for animals in distress.
- Streamlined pet owner communications by providing detailed instructions for at-home care and medication administration, fostering better understanding and compliance.
- Implemented animal restraint protocols to ensure safety during examination and treatment processes.
- Collaborated with veterinarians to provide end-of-life care for animals, prioritizing comfort and dignity.
- Monitored inventory levels and executed timely orders to support clinic functionality and service delivery.
- Cash handling operations and meticulously recorded sales and payment activities to support financial accountability.
- Directed front desk activities to streamline processes, ensuring prompt handling of phone inquiries, email requests, and walk-in clients.
- Recorded and tracked visitor entries and exits to uphold facility security standards.
- Handled high volumes of incoming calls using a multi-line telephone system, ensuring accurate direction to appropriate departments.
Home care and Resident careMoncton, NB
Resident Care Worker
01.2010 - 06.2017
Job overview
- Delivered medication and insulin with a focus on compassion, ensuring optimal care for patients.
- Monitored and recorded vital signs daily, focusing on gentle and attentive patient interaction.
- Guided residents in daily living activities, promoting self-sufficiency and maintaining a respectful environment.
- Monitored resident areas hourly to ensure a secure and peaceful living environment.
- Executed meal preparation for over 80 residents, focusing on nutritional value to support holistic nourishment.
- Supported residents in daily needs through attentive meal service and personal hygiene assistance, fostering a dignified living environment.
Summary
Assisted in providing animal care and medical support. Aided in administering medications and maintaining patient records. Collaborated effectively with team members to achieve objectives. Communicated with clients regarding animal handling and laboratory procedures.
Timeline
Veterinary Assistant/Receptionist
Coverdale Veterinary Hospital
09.2019 - 10.2025
Veterinary Assistant/Receptionist
Riverview Animal Hospital
06.2017 - 08.2019
Resident Care Worker
Home care and Resident care
01.2010 - 06.2017
Victoria Composite
High School Diploma
Skills
Managed customer interactions to ensure a positive experience and foster long-term relationships
Analyzed complex issues and implemented innovative solutions to improve overall performance
Consistently maintained a dependable and responsible approach to work commitments
Demonstrated resilience and focus while managing stressful scenarios
Achieved timely project completions through effective organization of tasks and resources Enhanced team productivity by implementing streamlined time management strategies Drove improvements in operational efficiency through meticulous planning and coordination
Analyzed and diagnosed issues to develop targeted resolutions, improving overall service quality
Education
Victoria Composite Edmonton, AB
High School Diploma