Corinna Lomelin
Case Worker,Substance Abuse Councliour
San Jose,Ca
Overview
9
9
years of professional experience
12
12
Homeless Advocacy, Residential Manager
10
10
Case Worker Manager, Behavior Technician
36
36
Resilient Survivor\Recovering Addict
Work History
Secretary
Joe Lenord {insurance Broker}
02.2021 - 10.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
Assistant Case Worker
Gerald Davis {Case Management Program Manager}
11.2017 - 01.2020
- Assisted senior case workers in managing large caseloads while maintaining high levels of attention to detail.
- Developed strong rapport with clients by building trust through effective communication and empathy during challenging times.
- Ensured compliance with state and federal regulations through diligent documentation and reporting practices.
- Participated in ongoing professional development opportunities to remain current on best practices in social work/case management.
- Provided ongoing support to clients through regular check-ins, progress monitoring, and resource coordination.
- Streamlined processes for improved efficiency in handling client cases and documentation.
- Trained new staff members on agency policies and procedures as a seasoned assistant case worker within the team.
- Implemented targeted interventions to address specific challenges faced by clients in their daily lives.
- Organized community resources to enhance the well-being of clients under our care.
- Monitored client progress towards self-sufficiency using various assessment tools.
- Assisted with the development of individualized service plans that aligned with client goals and preferences.
- Collaborated with multidisciplinary teams to develop personalized care plans for clients.
- Maintained accurate case records, ensuring timely updates on client progress and any relevant changes in circumstances.
- Coordinated with healthcare providers to ensure appropriate medical treatment was received by clients when necessary.
- Addressed barriers to success by connecting clients with appropriate resources such as housing assistance or job training programs.
- Enhanced client satisfaction by providing comprehensive case management services and support.
- Conducted thorough assessments to identify client needs, strengths, and areas for growth.
- Facilitated communication between clients, families, and support agencies, improving outcomes for all parties involved.
- Evaluated program success based on client feedback surveys, refining approaches to better meet their needs moving forward.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Created treatment or service plan meeting each client's individualized needs.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Facilitated client support groups to provide resources and assistance.
- Advocated for client rights and represented client interests at administrative hearings.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
- Performed discharge planning, placement monitoring, and crisis intervention.
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated communication between clients and other service providers.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Monitored progress towards service plan goals.
- Provided support to social service clients in navigating available resources.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Monitored and evaluated impact of social services on community.
- Developed and implemented strategies to enhance quality of social services.
- Coordinated with local government to provide resources to clients.
- Developed and implemented programs to engage and empower underserved populations.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Implemented and developed programs to address poverty and inequality.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Collaborated with various stakeholders to promote social services.
- Administered and tracked client service payments.
- Assisted in developing grant proposals to support social service initiatives.
Rehabilitation Counselor
Barbra Riggs {House Manager}
12.2014 - 02.2016
- Assisted individuals with addressing disabilities and developing career plans.
- Administered preliminary and comprehensive vocational assessments.
- Coordinated community resources and secured referrals.
- Promoted development of interviewing, resume writing, and etiquette skills.
- Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed physical, emotional, and social needs of each resident.
- Improved residents'' daily living skills by providing consistent guidance and support during daily activities.
- Promoted a positive living environment by addressing conflicts and mediating resolutions between residents.
- Assisted residents in achieving personal goals through individualized coaching, skill-building exercises, and therapeutic interventions.
- Facilitated group therapy sessions focused on building communication skills, fostering self-awareness, and promoting healthy coping strategies.
- Contributed to a positive organizational culture by promoting teamwork, open communication, and mutual respect among colleagues.
- Delivered training workshops for new staff members on best practices in residential counseling techniques, ensuring high-quality care across the organization.
- Implemented creative problem-solving strategies to address the diverse needs of residents while balancing program requirements and available resources.
- Contributed to a safe and nurturing environment by enforcing house rules consistently while treating all residents with respect and dignity.
- Served as a trusted advocate for the rights of individuals with disabilities within the residential program setting while working toward increased independence for each participant.
- Maintained detailed records of resident interactions, assessments, treatment plans, and progress updates to inform ongoing care decisions.
- Supported successful transitions from residential care into independent living situations by connecting clients with appropriate resources within the community.
- Coordinated with healthcare providers to ensure timely delivery of medication regimens and appropriate medical care for all residents.
- Provided crisis intervention services as needed, de-escalating tense situations and helping residents regain stability after challenging incidents occurred.
- Monitored and documented client progress toward meeting goals and objectives.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Developed and maintained relationships with community resources to provide additional support services.
- Coordinated with other professionals to develop interdisciplinary treatment plans.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Educated clients on managing mental health disorders and identifying signs and symptoms of relapse.
- Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
- Developed and implemented comprehensive individualized treatment plans for high-risk clients in residential setting.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
- Supervised team of residential counselors while managing 24-hour residential facility for adults with mental health disorders.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Assisted clients in exploring career options and vocational goals.
- Mobilized case management system to document service delivery and case progress.
- Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
- Liaised with community partners to enhance employment opportunities for individuals with disabilities.
- Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
- Led vocational assessments for clients with physical, emotional, intellectual and behavioral disabilities.
- Evaluated diagnostic data to determine eligibility and needed services.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
Education
No Degree - Medical Assisting
Bryman College
Campbell, CA03.2002
No Degree - Human Resources Development
Adult Education-Milpitas Ca
Milpitas Ca11.1995
Skills
- 1 Adaptability:
- I'm abel to learn quickly and thrive in dynamic environments
- 2 Problem-Solving:
- I become very creative in the way I think I will approach to finding effective solutions
- 3 Collaboration: “Strong team player, skilled at communicating and working with diverse groups
- 4 “Finds practical solutions even with limited resources”
- Developmental Disabilities
- Youth Interviewing
- Crisis Response
- Educational Outreach
- Safety and Risk Assessments
- Life Skills Counseling
- Independent Living
- Case Notes
Summary
Versatile and results-driven professional with a track record of confidentiality and adaptability at Joe Lenoard {insurance Broker}. Excelled in collaboration and problem-solving, enhancing client trust and compliance in diverse roles. Proven ability in effective communication and resourcefulness, leveraging strong adaptability and teamwork skills to achieve organizational goals.
Timeline
Secretary
Joe Lenord {insurance Broker}
02.2021 - 10.2023
Assistant Case Worker
Gerald Davis {Case Management Program Manager}
11.2017 - 01.2020
Rehabilitation Counselor
Barbra Riggs {House Manager}
12.2014 - 02.2016
No Degree - Medical Assisting
Bryman College
No Degree - Human Resources Development
Adult Education-Milpitas Ca
Resourceful, committed, and always ready to make a difference for our community
“Proactive Leadership and Community Engagement” resourcefulness by creatively solving challenges, and actively contributing to our community, making a positive impact on people's lives."
In my previous roles, I have consistently demonstrated my resourcefulness and commitment through a variety of initiatives. I have a knack for identifying opportunities for improvement and am not afraid to take the lead in implementing solutions. Whether it’s streamlining a process to increase efficiency, or finding a creative workaround to a challenging problem, I am always ready to put my skills to use to make a positive impact.
In addition to my professional endeavors, I am deeply committed to serving our community. I regularly volunteer with local organizations and participate in community events. I believe that we all have a role to play in making our community a better place, and I am always looking for ways to contribute.
My resourcefulness and commitment extend beyond my professional life and into my personal life. I am always ready to step up and make a difference in our community, whether that’s through volunteering, participating in local events, or simply lending a helping hand to a neighbor in need. I am passionate about making a positive impact and am excited to bring this same level of dedication and enthusiasm to my next role.
Resourceful, committed, and always ready to make a difference for our community
"Resourcefulness by creatively solving challenges, and actively contributed to our community, making a positive impact on people's lives."
1. "Crafted inventive solutions to complex problems."
2. "Adapted seamlessly to unexpected challenges."
3. "Pioneered innovative approaches for efficiency."
I am very passionate about working with others, I am dedicated to making a positive
impact and contributing to meaningful projects."
Similar Profiles
Akshat PokleAkshat Pokle
Assistant Manager – Client Servicing at Xperitus Insurance Broker Pvt. Ltd.Assistant Manager – Client Servicing at Xperitus Insurance Broker Pvt. Ltd.
Elida Macedo RodriguezElida Macedo Rodriguez
Insurance Agent at Orange Insurance BrokerInsurance Agent at Orange Insurance Broker
Christine Michèle NdoumbeChristine Michèle Ndoumbe
Human Resources Generalist at ASCOMA- Insurance Broker in AfricaHuman Resources Generalist at ASCOMA- Insurance Broker in Africa