Corinna Barragan
Hawthorne,CA
Summary
Patient focused and reliable Patient service representative with several years of experience in administrative skills, scheduling, communication, and supporting smooth clinic operations.
Overview
20
20
years of professional experience
Work History
Patient Service Representative
UCLA Health
09.2025 - Current
- Use careconnect/ Epic to schedule appointments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verify insurance eligibility and coverage for patients.
- Manage patient registration process, confirming data accuracy and completeness.
- Enter patient demographic and insurance data into careconnect/ Epic
- Obtain prior authorizations
- Referral processing
- Utilize Epic In Basket to send and receive secure messages like medication refill request
Patient Liaison
Northwestern Memorial Hospital
01.2025 - 08.2025
- Effectively schedule patient appointments and vein procedures to optimize office workflow
- Manage incoming calls to provide excellent customer service to all patients
- Manage physician schedules through communication ensuring optimal coverage and efficiency
- Responsible for ensuring patient eligibility and obtaining prior authorizations for vein procedures to ensure timely patient care
- Assist with billing problem resolution to maintain smooth financial operations
PM&R Support Associate
Northshore University Health System
01.2019 - 01.2025
- Insurance companies' coordination for new and existing patient appointments
- Request retro authorizations to ensure billing accuracy
- Reviewed all super-bills for appropriate date of authorization and overall completeness
- Answered 100+ patient care telephone and triage phone calls when appropriate
- Monitor and adjust schedule appropriately to reduce wait time and improve the flow
- Collaborate with physical therapists to create rehab care plans that fits the patient's schedule and need
- Utilize EPIC software to schedule, communicate, and document with staff daily
- Obtained prior authorizations
Phlebotomist
St. Jude Medical Center
01.2006 - 01.2018
- Responsible for outpatient phlebotomy clinic and management of the daily clinic operation
- Prepared and organized patient specimens for testing
- Collected urine and drug-screening specimens
- Operated centrifuging and aliquot blood samples
- Daily management of patient schedules and adjusted workflow to improve the flow of the clinic
Education
High School Diploma -
Long Beach Jordan High School
Long Beach, CA01.2005
Skills
- Language- Bilingual: Spanish and English
- CareConnect/ Epic
- Video conferencing platforms(Zoom, Teams)
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
Languages
Spanish
English
Timeline
Patient Service Representative
UCLA Health
09.2025 - Current
Patient Liaison
Northwestern Memorial Hospital
01.2025 - 08.2025
PM&R Support Associate
Northshore University Health System
01.2019 - 01.2025
Phlebotomist
St. Jude Medical Center
01.2006 - 01.2018
High School Diploma -
Long Beach Jordan High School