Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Corine Hounsou

Brantford,ON

Summary

Passionate and motivated hair professional bringing 5 years of entrepreneurial experience in the fields, working with textured hair. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Talented in training and mentoring successful teams.

Overview

6
6
years of professional experience

Work History

Salon Owner/Operator

Batongaa Hair
03.2022 - 01.2024
  • Offered textured hair services including braids, crochet, twists, locks, up dos, curl definition, natural hair growth and moisture treatments
  • Increased customer retention through exceptional service and consistent follow-up.
  • Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.

Bilingual Customer Service Agent (English/French)

NTT BPO
09.2022 - 01.2023
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective clients.
  • Managed escalated calls professionally and efficiently, resulting in satisfactory resolutions for both the customer and the company.
  • Followed up with customers about resolved issues to maintain high standards of customer satisfaction.
  • Maintained comprehensive knowledge of company products and services, enabling informed recommendations to customers.
  • Demonstrated adaptability by quickly learning new systems and technologies as they were implemented within the organization.

Salon Owner/Operator

Viva Black Cosmetics
11.2017 - 12.2021
  • Offered textured hair care and hair growth/ moisture treatment services.
  • Recruited talented stylists and support staff to maintain a high level of expertise within the salon team.
  • Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Coached employees on best practices in textured hair styling, and other beauty treatments for professional growth.
  • Boosted employee morale through regular performance reviews, constructive feedback, and opportunities for professional development.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

Hair Styling Diploma - Hair Styling

Marca College
Hamilton

Organic Skincare & Haircare Formulation Diploma - Formulation

International Organic Skincare & Haircare Program
United Kingdom

Bachelor Degree - Banking And Finance

UPIB Benin
Cotonou, Benin
06.2008

High School Diploma -

CCPA
Cotonou, Benin
06.2005

Skills

  • Passionate
  • Hair styling techniques
  • Textured hair specialist
  • Costumer service
  • Team work
  • Operations Management
  • Revenue Generation
  • Relationship Building
  • Coaching and Mentoring
  • Attention to Detail
  • Goal Setting
  • Business Management

Accomplishments

2017: AWEP ( African women entrepreneurship program)

2019: MWF YALI ( Mandela Washington fellowship of the African leadership initiative)

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Bilingual Customer Service Agent (English/French)

NTT BPO
09.2022 - 01.2023

Salon Owner/Operator

Batongaa Hair
03.2022 - 01.2024

Salon Owner/Operator

Viva Black Cosmetics
11.2017 - 12.2021

Hair Styling Diploma - Hair Styling

Marca College

Organic Skincare & Haircare Formulation Diploma - Formulation

International Organic Skincare & Haircare Program

Bachelor Degree - Banking And Finance

UPIB Benin

High School Diploma -

CCPA

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Corine Hounsou