Corina Soto
Hamilton,ON
Summary
Motivated 3rd year student currently finishing a B.A in History, pursuing Law school. Experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational, and multitasking skills. Looking to gain valuable experience in a professional setting. Committed to providing the highest quality service and creating a positive customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
First Canadian Title
05.2023 - 09.2023
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Developed strong customer relationships and loyalty through effective communication
- Performed data entry tasks accurately and in a timely manner
- Remained open to feedback from supervisor and peers to build and improve skills set
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
CUSTOMER SERVICE REPRESENTATIVE
First Canadian Title
05.2022 - 09.2022
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers
- Assisted with accounts receivable
- Organized incoming emails
- Provided exceptional customer service to clients in fast-paced call center environment
- Navigated multiple computer systems and applications and utilized search tools to find information
- Referred unresolved customer grievances to designated departments for further investigation.
TEAM MEMBER
Tim Horton's
01.2019 - 06.2021
- Performed opening duties including store cleaning and restocking
- Addressed and resolved customer complaints politely and professionally.
- Assisted new employees during training sessions
- Assisted customers with product inquiries, orders, returns, refunds, and other service requests
- Demonstrated excellent organizational and problem-solving skills while managing multiple tasks simultaneously
- Sorted, labeled, and dated merchandise to prevent expirations and product losses.
Education
BA IN HISTORY CANDIDATE - History
York University
Toronto, ON04.2025
Skills
- Computer Literacy
- Customer Service
- Appointment Scheduling
- Multitasking
- Call Center Experience
- Data Entry
- Conflict Resolution
- De-escalation Techniques
- Complaint Handling
Certification
Food Handler Certification
Timeline
CUSTOMER SERVICE REPRESENTATIVE
First Canadian Title
05.2023 - 09.2023
CUSTOMER SERVICE REPRESENTATIVE
First Canadian Title
05.2022 - 09.2022
TEAM MEMBER
Tim Horton's
01.2019 - 06.2021
BA IN HISTORY CANDIDATE - History
York University
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