Corina Gammel
Mission,BC
Summary
As a Grid 15 Supervisor at BC Liquor Stores, I spearheaded process optimizations, enhancing productivity and reducing costs. My innovative scheduling solution boosted staff morale and efficiency. Skilled in human resources management and adept at fostering a positive work environment, I excel in training and mentoring, ensuring high levels of customer satisfaction and loyalty.
Overview
25
25
years of professional experience
Work History
Grid 15 Supervisor
BC Liquor Stores
Mission, British Columbia
12.1998 - 06.2023
- Opening/Closing
- Scheduling and fulfilling required shifts
- Visual presentation Manager
- Customer service
- Cash management
- Employer safety officer
- Ordering, Shipping/Receiving stock
- Recruitment of new staff
- Inventory management
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Trained new employees on company policies, job duties, and performance expectations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Education
Essentials of Leadership - Leading And Developing
BC Liquor Distribution Branch
Burnaby, BC05-2014
Computer Communications
Careers Incorporated
Abbotsford, BC06-1996
High School Diploma -
Barriere High School
Barriere, BC06-1982
Skills
- Schedule development
When I arrived in Mission, we were working 9-hour shifts, which was hard for some of the staff I developed a schedule of 75-hour shifts, and after discussing it with all of the employees, we agreed to use my schedule
- Training and mentoring
Training and developing new staff, allowing them to select tasks that they felt they would like to learn To gain experience and confidence in their position’s
- Human resources management
Managing labour hours to actual sales Monitoring break times, till and warehouse duties
Affiliations
- I am an avid hobby gardener and have developed a lot of knowledge of plants.
- I sat on a Business Community panel with other business owners, Haven in the Hollow, RCMP community liaison and others in 2018. We met to find ways to deal with the homeless, drug issues and theft.
Accomplishments
- Second place for visual presentation, Christmas displays 2022 for the lower mainland
- 25 Years of Service Award 2023
Timeline
Grid 15 Supervisor
BC Liquor Stores
12.1998 - 06.2023
Essentials of Leadership - Leading And Developing
BC Liquor Distribution Branch
Computer Communications
Careers Incorporated
High School Diploma -
Barriere High School
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